Travel Insurance Direct

Customer Service

Travel Insurance Direct

Our friendly Emergency Assistance team operates 24/7 out of our offices in Sydney, Australia.

Is it an emergency?

Call our worldwide 24/7 Emergency Assistance:
+61 2 8256 1523
or +61 2 9234 3123

Reverse Charge calls accepted
Any call charges to our emergency assistance team can be claimed back when you submit your itemised bill with your claim

For everything else...

call us on 1300 843 843 from Australia
or +61 2 8263 0483 from Overseas
Monday to Friday: 8:00am - 8:00pm
Saturday: 9:00am - 5:00pm
Sunday: Closed
Send us an email

Travel Alerts

Your safety is our main priority. That’s why we we closely monitor world events and issue travel alerts to inform you of events which may impact your trip and/or your cover.

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