Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.

What do I do when my type of claim isn't supported online?

While the majority of claims can be made online, there are a few types where you can not yet do this. If this is the case, please follow these instructions:

Step 1: Get your paperwork together

To settle your claim TID is going to need certain documents and evidence from your travels. The claim form lists the supporting documents required throughout of the claim form. We suggest you get these together first.

Step 2: Download and complete a claim form

Please download a claim form.

In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can.

5 tips to better claims

  • You can complete the PDF electronically by typing into the fields. If you complete by hand, please write clearly.
  • Make sure you sign the claim form
  • Make sure you send us all of your supporting documents
  • If in doubt, tell us more not less
  • If posting your claim, take copies of everything and send it recorded delivery

Step 3: Send us your claim

Please check through your form thoroughly and then send your completed claim form together with original supporting documents and keep a copy for your records.

  • The fastest way to submit a claim is by email:
  • Scan or photograph all pages of your claim form
  • Scan or photograph all supporting documents
  • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject
  • Email the claim to [email protected]

Alternatively, mail your documents to:

Travel Claims Department
PO Box A975
NSW 1235
Last updated: 22 August 2023

How can we help?

Talk to us

1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.

Monday to Friday
9:00am - 6:00pm



Get in contact with us

Contact us

In an Emergency

Call +61 2 8256 1523
Worldwide 24/7