Cancel Your policy
If, after purchasing you decide the policy is not suitable for you, our cooling-off period guarantee means you can cancel it within 14 days and we'll give you a full refund, provided you cancel before the departure date and you aren't making any claims and have no intention to do so in the future. Refunds can take a few days to appear on your credit card statement. You can do this all yourself online.
Log in using the account details you created when you bought the policy
Choose the policy you wish to cancel
Choose cancel and confirm that you will not be making any claims
We do occasionally allow our customers to cancel their policy after 14 days due to unusual circumstances, but this is at the discretion of the insurer and may incur an administration fee.
Protected by Australian Patent No.2003257498 and New Zealand Patent No. 529087
How can we help?
Talk to us
1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.
Monday to Friday
8:00am - 8:00pm
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In an Emergency
Call +61 2 8256 1523