Cancel Your policy

If, after purchasing you decide the policy is not suitable for you, our cooling-off period guarantee means you can cancel it within 14 days and we'll give you a full refund, provided you cancel before the departure date and you aren't making any claims and have no intention to do so in the future. Refunds can take a few days to appear on your credit card statement. You can do this all yourself online.

Sign In

Log in using the account details you created when you bought the policy

Choose Policy

Choose the policy you wish to cancel

choose your policy

view your policy

Choose Cancel

Choose cancel and confirm that you will not be making any claims

We do occasionally allow our customers to cancel their policy after 14 days due to unusual circumstances, but this is at the discretion of the insurer and may incur an administration fee.

Protected by Australian Patent No.2003257498 and New Zealand Patent No. 529087

Last updated: 18 October 2019

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