Worldwide 24 hour Emergency Assistance
So we can easily assist you, please be ready with the following information:
We'll accept a reverse charges call or you can claim the costs to call our emergency assistance team. Reverse charges calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you.
From experience we understand that the telephone isn't always suitable for every situation. Here are four more ways you can get in touch if you need help:
Email isn't as fast as the telephone but our customer service team monitor this during business hours (Monday - Friday 8am - 8pm, Saturday 9am - 5pm and Sunday CLOSED).
Twitter on your phone is particularly good if you are able to access WiFi and is monitored during business hours.
Most of our customers are on Facebook and so are we. If you have WiFi access, ask for help on our Facebook page which is monitored during business hours.
We know there are a million and one things that can happen on your trip and each one is slightly different to the next, so here is some information about what to do in these everyday situations.