So we can easily assist you, please be ready with the following information:
We'll accept a reverse charges call or you can claim the costs to call our emergency assistance team. Reverse charges calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you.
From experience we understand that the telephone isn't always suitable for every situation. Other ways you can get in touch if you need help:
We know there are a million and one things that can happen on your trip and each one is slightly different to the next, so here is some information about what to do in these everyday situations.