Travel Insurance Direct

How to make a travel insurance claim

We hope you've had a great trip, but if you do have to make a claim,
the easiest way to do this is online.

10 steps to make a claim

  1. Log In

    Log in with your email address and TID password you used when you bought your policy.

  2. Start your claim

    Once you have logged in, select Claims from the menu and then 'Make a new claim’.

  3. Answer a couple of questions about what happened

    The first few questions allow us to understand what type of claim you'll be making, which makes it easier later on. Once you've answered these questions, click 'Continue to the next step'.

  4. Now describe what happened

    Tell us in your own words what happened. Please describe this in as much detail as you can, as the more details you give us the easier it'll be for us to assess your claim as fast as possible.

  5. Questions specific to your claim

    The next questions are specifically about your claim. As you answer them we'll advise you of what exact documents you'll need to provide to support your claim.

  6. Now list the expenses you are claiming

    We ask you to list any expenses you are claiming for one at a time. The type of claim will determine what type of expenses you are able to list. Add your expenses one at a time and build up a list of the expenses you are claiming.

  7. You've got e-mail!

    We now understand your claim well enough, so check your email as we will have sent you instructions and a list of the documents we need. Gather your receipts and documents together and follow the instructions and attach your documents to your claim. Your claim has been saved so you can return to it easily.

  8. Upload your documents

    Once you have gathered your documents together, it's time to upload them and submit your claim. Log in to TID and return to your claim. If you have the documents we ask for, click 'Select files' and choose the files to upload. You can submit multiple files for each requested document if it is necessary. If you don't have the documents, we asked for you'll be asked to provide a reason.

  9. Review your claim

    We summarise your entire claim on one page so you can review it before you submit it.

  10. Submit your claim

    Please confirm your contact details and complete the declaration and then click 'Submit'.

What if I need help understanding my policy?

Our Customer Service team is just a phone call away, ready and able to help you navigate your policy, what you may be covered for and any documentation you need to pick up along the way. TID’s travel safety team work to keep customers informed and publish information on major travel events on our website.

This is a brief summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Product Disclosure Statement.