Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.

How Do I Upload My Documents For a Claim? Learn more

Once you've gathered or created electronic copies of all your documents, log into the TID website and return to your claim. You will be taken straight to the Documents page, ready to upload your documents.

The documents page lists all of the documents we have requested like this:

For each document requested, if you have been able to obtain it choose YES:

  • Click Attach File
  • Search your computer for the file you want to attach
  • Select it
  • Click OK
  • Your document will now start uploading

You can attach more than one file for each document requested, by clicking 'Attach another file'

File size limits

There is a file size limit of 5Mb per document. To check the size of any your electronic copies, look at the document properties. (This is normally done by right clicking on the file and choosing 'properties'.)

File Formats

We accept the following file formats:

  • JPG (JPEG)
  • PNG
  • PDF
  • Doc or Docx (Word)
  • .TXT (Text)

If you were unable to obtain the requested document choose NO:

  • You will then given the opportunity to explain why you were unable to get the document, or provide us with contact details at the relevant organisation, where they refuse to provide a document.

Submitting your claim

Once you've uploaded all of your documents, you will be asked to review the information you've provided so far to check that you've told us everything you need to about what happened and what you are claiming. You can edit anything you need to it at this point until you are happy with what you've done.

Check your contact details and complete the declaration, and submit the claim.

Last updated: 23 July 2021

How can we help?

Talk to us

1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.

Monday to Friday
9:00am - 6:00pm



Get in contact with us

Contact us

In an Emergency

Call +61 2 8256 1523
Worldwide 24/7