How do I create digital documents?
Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your claim.
Once you have gathered all your documents, you need to log in to your online account and upload them. To do this, they must be digital copies.
Where you already have existing digital copies
In many cases such as e-tickets you may already have electronics copies (PDF files) that are likely to be stored in your email somewhere. Find them and save them for when you are ready to upload.
Where you only have paper copies
Where you've only got paper copies, such as paper receipts or hospital reports, you have three choices:
- Smartphone: Use the camera to take photos of your documents, and email them to yourself so you have them ready to upload.
- iPad: Make your claim online from an iPad, and use camera to take photos of the paper documents and upload from the iPad.
- Scanner: Use a scanner to scan your paper documents. Most printers today have a scanner built in that allows you to email the scanned file.
Remember
- Photograph each page separately.
- Documents, images and photographs must be no larger than 20Mb each.
- Check the quality of the image and make sure the images are easily read.
File Formats
We accept the following file formats:
- JPG (JPEG)
- PNG
Have any questions?
If you’re uncertain during the claim process, read our FAQs in the customer service section of our website.
Still unsure? Contact our customer service team, they’re well-versed on all questions relating to every level of TID cover and can guide you through your travel insurance queries.
The above features and benefits area brief summary of cover only. Cover is subject to the full terms, conditions, limitations, and exclusions outlined in the Product Disclosure Statement.