Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.

What Supporting Documents Will I Need For My Claim? | TID

When assessing your claim our team at Travel Insurance Direct won't ask for any documents that we really don't need. The best way to find out exactly what documents we do need in your specific circumstances is to start an online claim.

Your answers to the questions we ask you about your claim determine what documents you'll need to provide.

As a general rule, no matter which of our policies you choose – Domestic, The Basics, The Works, or Annual Multi Trip –  we need up to four different types of documentation:

  • Receipts or Invoices

Proof of purchase or ownership for any expenses or items you are claiming for.

  • Proof of Travel

We need this to confirm the dates and location of your travel. (e.g. itinerary, ticket bookings, hotel confirmations)

  • Official Reports

To verify the facts of your claim, we need to independently verify what happened on your claim. This means that if something is stolen, you must provide us with documentation confirming must you’ve reported it to the police or the relevant officer if it happened on public transport. If you lose something at your hotel, report it to the hotel. If you are ill, go to the doctor (or a legally qualified medical practitioner). They can then provide us with independent written confirmation of the event that led to your claim.

  • Credit Card Statements

Where you have used your credit card to purchase your air tickets, we are likely to need copies of the statements.

All documents need to be provided in English.

Frequently Asked Questions:

Need a hand?

Our Customer Service team is always available to help you to understand the policy, and what benefits the policy offers cover for. Our TID travel safety team work to keep customers informed and publish information on major travel events on our website.

This is a brief summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Product Disclosure Statement.

Last updated: 18 October 2023

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