Managing your Policy
Accessing my account online
For many globetrotters travel is an investment in discovery and broadening of the mind. When planning an adventure, whether … moreLast updated: 25 March 2021
What if I make a mistake in the policy detail?
Your certificate of Insurance
Have any questions about your travel insurance?
Choosing the right travel insurance policy to suit your … moreLast updated: 10 July 2023
Complaints handling process
At Travel Insurance Direct we strive to always provide the best service and product for our customers. However, we understand that … moreLast updated: 18 October 2023
You’ve done your research, assessed which Travel Insurance Direct policy suits you best - The Works, The Basics, Domestic or Annual Multi Trip – and content with the quote, the ‘travel insurance’ … moreLast updated: 11 September 2023
Amending your travel insurance policy
Refund inside the cooling-off period
Refund beyond the cooling-off period
Single Trip policies on The Works, The Basics and Domestic Plans
Annual Multi … moreLast updated: 10 July 2023
It's important you carry your Certificate of Insurance with you when travelling as it contains important emergency contact information. If for any reason you have lost your Certificate of Insurance, … moreLast updated: 21 December 2021
How can we help?
Talk to us
1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.
Monday to Friday
9:00am - 6:00pm
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In an Emergency
Call +61 2 8256 1523