Managing your Policy
The Basics and The Works policies can be extended as many times as you like up to a maximum of 12 months. Domestic policies can be extended as many times as you like up to a maximum of 6 months.
You … moreLast updated: 16 October 2019
After you've bought your TID policy, it's not uncommon to notice a mistake in a name or in your email address. You can fix this yourself simply by logging in and correcting it.
Log in … moreLast updated: 18 October 2019
Travel Insurance Direct strives to provide the best service and product for our customers at all times. However, we understand that customers can be dissatisfied with the outcome of their claim or … moreLast updated: 1 August 2019
When you buy a policy we ask you to create a password.
To log in, click on 'My account' at the top right of the navigation menu.
Then log in using your email and password.
If you bought as a … moreLast updated: 23 October 2019
If, after purchasing you decide the policy is not suitable for you, our cooling-off period guarantee means you can cancel it within 14 days and we'll give you a full refund, provided you cancel … moreLast updated: 18 October 2019
It's important you carry your Certificate of Insurance with you when travelling as it contains important emergency contact information. We've designed it to fit neatly with your other travel … moreLast updated: 23 October 2019
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1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.
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