Your Certificate of Insurance
It's important you carry your Certificate of Insurance with you when travelling as it contains important emergency contact information. We've designed it to fit neatly with your other travel documents so you can keep it handy when you're away.
If for any reason you have lost your Certificate of Insurance, you can get a new copy by signing in to the web site at any time.
To do this, find the link in top navigation 'My account':
This will then ask you to sign in using the details you used when you bought the policy:
Once you are signed in you can see all your policy information and download a new Certificate of Insurance at any time.
How can we help?
Talk to us
1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.
Monday to Friday
8:00am - 8:00pm
Send us an EmailEmail us
In an Emergency
Call +61 2 8256 1523