Your Certificate of Insurance

It's important you carry your Certificate of Insurance with you when travelling as it contains important emergency contact information. We've designed it to fit neatly with your other travel documents so you can keep it handy when you're away.

If for any reason you have lost your Certificate of Insurance, you can get a new copy by signing in to the web site at any time.

To do this, find the link in top navigation 'My account':

Find the my account link in the top navigation menu

This will then ask you to sign in using the details you used when you bought the policy:

Login to your account

Once you are signed in you can see all your policy information and download a new Certificate of Insurance at any time.

Last updated: 23 October 2019

How can we help?

Talk to us

1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.

Monday to Friday
8:00am - 8:00pm



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In an Emergency

Call +61 2 8256 1523
Worldwide 24/7