Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.

How do I Sign In to My Account? | Travel Insurance Direct

You’ve done your research, assessed which  Travel Insurance Direct policy suits you best - The Works, The Basics, Domestic or Annual Multi Trip – and content with the quote, the ‘travel insurance’ box on your to-do list is sorted.

So, now that you have a policy, how do you sign into your account?

How-to guide

When you buy a policy TID asks you to create a password.

To log in, click on 'My account' at the top right of the navigation menu.

Signing into your account

Then all you need to do is log in using your email and chosen password.

If you bought as a GUEST when you bought your policy, you can still create an account with TID. If you've forgotten your password, then we can easily reset it for you.

What can I do in ‘My account’? 

It’s here that you can manage your TID policy. 

This is where your will find your Certificate of Insurance, the document that outlines the start and end date of your policy and other details around the level of cover you’ve opted into. 

You can cancel and extend your policy within this online portal, make changes and make complaints as you see fit.

Visit the Managing Your Policy section of the TID website for more details around this.

Need a hand?

Our Customer Service team is always available to help you to understand the policy, what you may be covered for and any documentation you need to pick up along the way. Our travel safety team at TID work to keep customers informed and publish information on major travel events on our website.

Worldwide Emergency Assistance 24/7

Our Emergency Assistance team are on call 24/7 to help get you back to doing the things you love. The EA team are available 24/7 to help in any kind of medical emergency and ready to answer any urgent questions.

Get a quote to get your next domestic or international adventure underway today.

This is a brief summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Product Disclosure Statement.


Last updated: 11 September 2023

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