While the majority of claims can be made online, there are a few types where you can not yet do this. If this is the case, please follow these instructions:

Step 1: Get your paperwork together

To … more

Saving your claim

What's covered?

What's not covered?

Have any questions?

At Travel Insurance Direct we want you to have a good claims experience. We know that claiming on your travel … more

Step 1 - Login

Step 2 - Start your claim

Step 3 - Answer a couple of questions about what happened

Step 4 - Now describe what happened

Step 5 - Questions specific to your claim

Step 6 - List … more

Most avid travellers are aware that an insurance policy, whether it be The Works, The Basics and the Annual Multi Trip plans can be as important as a passport as it offers coverage should those best- … more

Once you've gathered or created electronic copies of all your documents, log into the TID website and return to your claim. You will be taken straight to the Documents page, ready to upload your … more

When you are completing your claim online, we ask you for electronic copies of all documents.

However, for all claims, you need to be able to provide us with the originals if we request them. We … more

If you are uploading electronic copies of documents, receipts and invoices to online claims, we accept the following file formats:

For Images & Photographs

JPG

GIF

PNG

For documents

PDF ( … more

If you want to upload documentation and receipts that are in email format, you will need to either:

Convert them to PDF (using a PDF writer); or

Print them and take photos or scan them. … more

If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it's just not possible to get them.

Here's what … more

When assessing your claim our team at Travel Insurance Direct won't ask for any documents that we really don't need. The best way to find out exactly what documents we do need in your specific … more