Making a Claim
Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your claim.
Once you have gathered together … moreLast updated: 30 November 2016
While the majority of claims can be made online, there are a few types where you can not yet do this. If this is the case, please follow these instructions:
Step 1: Get your paperwork together
To … moreLast updated: 1 August 2019
Yes you can!!
As you progress through the claim, it automatically saves as you are going along. But if you need to pause your claim for any reason at all, there is a 'Save Claim' button at the … moreLast updated: 30 November 2016
We hope you've had a great trip, but if you do unfortunately have to make a claim, the easiest way to do so is online. Follow these steps for how to do this.
Step 1 - Log in!
Log in with your email … moreLast updated: 23 October 2019
Once your claim is submitted together with all the documentation requested, you will receive an email from us with your Claim Number. (This is normally within the first 2 business days, but it can … moreLast updated: 30 November 2016
Once you've gathered or created electronic copies of all your documents, log into the TID website and return to your claim. You will be taken straight to the Documents page, ready to upload your … moreLast updated: 24 February 2020
When you are completing your claim online, we ask you for electronic copies of all documents.
However, for all claims, you need to be able to provide us with the originals if we request them.
We … moreLast updated: 30 November 2016
If you are uploading electronic copies of documents, receipts and invoices to online claims, we accept the following file formats:
For Images & Photographs
PDF ( … moreLast updated: 25 January 2016
If you want to upload documentation and receipts that are in email format, you will need to either:
Convert them to PDF (using a PDF writer); or
Print them and take photos or scan them. … moreLast updated: 30 November 2016
If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it's just not possible to get them.
Here's what … moreLast updated: 25 October 2019
With online claims we don't ask for any documents that we really don't need. So the best way to find out exactly what documents we do need in your specific circumstances is to start an online claim. … moreLast updated: 30 November 2016
TID covers luggage and personal effects you take away with you or buy along the way for permanent loss, theft and accidental damage.
If you have to make a claim, what we pay does not cover you to … moreLast updated: 18 October 2019
How can we help?
Talk to us
1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.
Monday to Friday
8:00am - 8:00pm
Send us an EmailEmail us
In an Emergency
Call +61 2 8256 1523