Making a Claim
Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your claim.
Once you have gathered together … moreLast updated: 23 July 2021
While the majority of claims can be made online, there are a few types where you can not yet do this. If this is the case, please follow these instructions:
Step 1: Get your paperwork together
To … moreLast updated: 22 August 2023
Saving your claim
What's not covered?
Have any questions?
At Travel Insurance Direct we want you to have a good claims experience. We know that claiming on your travel … moreLast updated: 10 July 2023
Step 1 - Login
Step 2 - Start your claim
Step 3 - Answer a couple of questions about what happened
Step 4 - Now describe what happened
Step 5 - Questions specific to your claim
Step 6 - List … moreLast updated: 18 October 2023
Most avid travellers are aware that an insurance policy, whether it be The Works, The Basics and the Annual Multi Trip plans can be as important as a passport as it offers coverage should those best- … moreLast updated: 11 October 2023
Once you've gathered or created electronic copies of all your documents, log into the TID website and return to your claim. You will be taken straight to the Documents page, ready to upload your … moreLast updated: 23 July 2021
When you are completing your claim online, we ask you for electronic copies of all documents.
However, for all claims, you need to be able to provide us with the originals if we request them. We … moreLast updated: 23 July 2021
If you are uploading electronic copies of documents, receipts and invoices to online claims, we accept the following file formats:
For Images & Photographs
PDF ( … moreLast updated: 23 July 2021
If you want to upload documentation and receipts that are in email format, you will need to either:
Convert them to PDF (using a PDF writer); or
Print them and take photos or scan them. … moreLast updated: 30 November 2016
If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it's just not possible to get them.
Here's what … moreLast updated: 6 December 2021
When assessing your claim our team at Travel Insurance Direct won't ask for any documents that we really don't need. The best way to find out exactly what documents we do need in your specific … moreLast updated: 18 October 2023
How it works
How to avoid depreciation
Proof of ownership
Travel insurance not only covers globetrotters for unforeseen injury and / or illness, … moreLast updated: 11 October 2023
How can we help?
Talk to us
1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.
Monday to Friday
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Get in contact with usContact us
In an Emergency
Call +61 2 8256 1523