How long will it take once my claim is submitted?

Once your claim is submitted together with all the documentation requested, you will receive an email from us with your Claim Number. (This is normally within the first 2 business days, but it can take a little longer during our busier season.)

Before we can make a decision about your claim, we need to review the information and documents you have provided.

Because every claim is different however, this can take up to 10 business days. If further documentation or information is required or we need to sight the originals (of the copies you have provided) we will contact you within 10 business days. If no further evidence is required you will be notified of the decision of your claim within the same timeframe.

If your claim is approved, you should receive payment within five business days.

Last updated: 23 July 2021

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1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.

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