How do I attach an email to my online claim?

If you want to upload documentation and receipts that are in email format, you will need to either:

  • Convert them to PDF (using a PDF writer); or
  • Print them and take photos or scan them.

Converting to PDF If you haven't used a PDF Writer before, it is typically quick and easy to conver emails to PDF with most email services (eg. Gmail, Outlook), as long as you have a 'PDF Converter' installed on your computer (eg. CutePDF). Most computer come with this type of program already installed these days, but you can download one for free if you don't have one.

Once you've got a PDF Converter installed, all you need to do to create electronic PDF copies of your emails, is to:

  • open the email
  • select 'Print' option
  • But instead of printing to your normal printer, you will select the PDF Converter as your 'printer';
  • It should then prompt you to save the file to a location on your computer.

Converting to an Image

If you don't feel comfortable using a PDF converter, or simply can't get it to work - we've all been there - then print out the emails and either scan them or take digital photos of them.

Note: if what you are trying to upload is an attachment to an email (rather than the body of the email itself), it will normally already be in PDF format. Simply save it to your computer (by right clicking on it), and then upload it.

Last updated: 30 November 2016

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