Online Claims in 10 easy steps
We hope you've had a great trip, but if you do unfortunately have to make a claim, the easiest way to do so is online. Follow these steps for how to do this.
Step 1 - Log in!
Log in with your email address and TID password you used when you bought your policy.
Step 2 - Start your claim
Once you have logged in, select Claims from the menu and then 'Make a new claim'
Step 3 - Answer a couple of questions about what happened
The first few questions allow us to understand what type of claim you'll be making, which makes it easier later on. Once you've answered these questions, click 'Continue to the next step'.
We then ask you when, where and who it happened to.
Step 4 - Now describe what happened
Tell us in your own words what happened. Please describe this in as much detail as you can, as the more details you give us the easier it'll be for us to assess your claim as fast as possible.
Step 5 - Questions specific to your claim
The next questions are specifically about your claim. As you answer them we'll advise you of what exact documents you'll need to provide to support your claim.
Example: for a baggage claim we might ask:
Step 6 - Now list the expenses you are claiming
We ask you to list any expenses you are claiming for one at a time. The type of claim will determine what type of expenses you are able to list.
Add your expenses one at a time and build up a list of the expenses you are claiming.example:
Step 7 - You've got e-mail!
We now understand your claim well enough, so check your email as we will have sent you instructions and a list of the documents we need. Gather your receipts and documents together and follow the instructions and attach your documents to your claim. Your claim has been saved so you can return to it easily.
Step 8 - Upload your documents
Once you have gathered your documents together, it's time to upload them and submit your claim. Log in to TID and return to your claim.
- If you have the documents we ask for, click 'Select files' and choose the files to upload. You can submit multiple files for each requested document if it is necessary.
- If you don't have the documents we asked for you'll be asked to provide a reason.
Step 9 - Review your claim
We summarise your entire claim on one page so you can review it before you submit it.
Step 10 - Submit your claim
Please confirm your contact details and complete the declaration and then click 'Submit'.
And you're done!
How can we help?
Talk to us
1300 843 843 from Australia or
+61 2 8263 0483 from Overseas.
Monday to Friday
8:00am - 8:00pm
9:00am - 5:00pm
Send us an EmailEmail us
In an Emergency
Call +61 2 8256 1523