Extend your policy

Domestic policies can be extended as many times as you like up to a maximum of 6 months.

You can extend your policy yourself online as long as:

  • it hasn't already ended;
  • all travellers are within the plan age limits;
  • you still meet all eligibility requirements of the policy;
  • you haven’t claimed and don’t intend to claim for an event that has already occurred; and
  • you haven’t had a change in your health since you were issued your Certificate of Insurance.

The expiry date is the end date of the policy, (at 11.59pm AET on the return date shown on your Certificate of Insurance) Sydney time, so don't leave it to the last minute to extend.

Automatic Extension

Also, please note your policy can automatically extend if you are unable to return home due to illness or injury before your policy expires. While we assess your claim, this extension will last up to six months after the return date of your policy, or until you are fit enough to return to your home in Australia (or until we advise you that the claim is not covered).

Also, if you can’t return home before the end of your period of insurance due to your scheduled public transport being delayed or cancelled an automatic 48-hour extension will be applied to your end date. If the delay is more than 48 hours you may be eligible for a policy extension or you can buy a new policy.

For more info on how the Automatic Extension works refer to the Product Disclosure Statement. 


Log in

Log in using the account details you created when you bought your policy.

login to account



view your policy

Choose policy

Choose the policy you wish to extend

choose policies

Extend your policy

Choose the new date you wish to extend your policy to

extend your policy



extend your policy using the calendar

Pay and finish

Enter your card details and wait for immediate confirmation.

policy payment

Please don't forget to log out once you are finished!

Please refer to the PDS available on our website for further information about the benefits, terms, conditions and exclusions that apply.

Protected by Australian Patent No.2003257498 and New Zealand Patent No. 529087

Last updated: 25 March 2021

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