Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.

How to find your policy as a member or guest online | Travel Insurance Direct (TID)

Once you have purchased a policy with TID, the next thing you’ll need to know is how to find it if you need to use it for a claim, which we hope you don’t!

If you need to find your policy, whether as a member or a guest, here are some ways of finding your documents.

As a member

Go to the TID member page. To log in, click on 'My account' at the top right of the navigation menu. Log in using your email and chosen password. This is where you will find your Certificate of Insurance, which is the document that outlines the start and end date of your policy and details of the level of cover you’ve chosen. 

As a guest

If you bought your policy as a GUEST, you can still create an account with TID. If you forget your password, we can easily reset it for you. If you are having trouble finding the policy as a guest, please get in touch with us.

Visit the TID Policy Hub

You can also go to our Policy Hub where you will find the Product Disclosure Statements (PDS) and the Target Market Determination (TMD) documents. The PDS contains details about the type of travel insurance you have purchased and include all the fine print, while the TMD describes who a product is appropriate for (target market), and any conditions around how the product can be distributed.  In the TID Policy Hub you can also access our Domestic, International, and Annual PDS, and the current and previous TMDs.

Need a hand?

Our Customer Service team is always available to help you find your policy, what you are and are not covered for, and any other queries.

Get a quote to get your next domestic or international adventure underway today. 

This is a brief summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Product Disclosure Statement.

Last updated: 11 December 2023

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