What to do if you need to go to hospital
First of all, call the emergency assistance hotline. Local and international call costs apply. Reverse charges calls are accepted
+61 2 9234 3123 or +61 2 8256 1523
Our Emergency Asistance team will talk to everyone including doctors in your hospital, your family and your local doctor if required to make sure you get the best treatment. Our assistance company deals with thousands of cases every year all around the world and stop dramas becoming crises.
Sometimes it'll be better for you to rest and have treatment where you are in which case TID may arrange for a flight for a family member to come and stay with you. If we agree it's medically necessary we'll arrange to bring you home.
Our Emergency Assistance team deals in many languages and provides true care when you really need it so it is vitally important that the first thing you do is call them as soon as possible.
Paying the hospital
In an emergency situation where hospitalisation and/or medical evacuation are required, assuming the Emergency Assistance team has been contacted and given authority to do so, the insurer can cover these costs upfront (subject to a covered event occurring).
If it is not an emergency situation and the costs are not excessive then you would be expected to pay upfront and make a claim when you return home.
Full terms, conditions and exclusions are available in the PDS.
How can we help?
Talk to us
1300 843 843 from Australia or
+61 2 8263 0483 from Overseas.
Monday to Friday
8:00am - 8:00pm
9:00am - 5:00pm
Send us an EmailEmail us
In an Emergency
Call +61 2 8256 1523