Travel insurance & Medicare

How does travel insurance work with Medicare?

There are a few ways the travel insurance and Medicare interact. The first is through an international arrangement called a "Reciprocal Health Care Agreement" (RHCA). The Australian government has a deal with a number of countries around the world where Australian citizens can get free healthcare, and in return their citizens get free treatment in Australia. The RHCA is handled by Medicare, so if you present to a public hospital in one of these countries, you should be able to get free treatment. Not all hospitals are great with the bureaucracy, so you may have to explain it clearly to a few people and show your passport before they work out that you're entitled to free care.

The second way Medicare and travel insurance interact is about getting treatment when you get home. Sometimes, when you're injured or ill overseas, we'll bring you home quickly so that you can get treatment in Australia. Particularly if you're in countries where the medical care is either very poor or very expensive, we're likely to bring you home for full proper treatment and rehab. We can also arrange admission for you at your local public hospital. The important bit here is that once you're back in Australia, your cover for medical expenses ends and your treatment is taken over by Medicare.

What does travel insurance cover in an RHCA country?

Travel insurance provides cover for other non-medical stuff, as per the policy. But can also cover incidental medical costs that aren't covered under the RHCA. Mostly the RHCAs cover hospital inpatient costs, so you may have to pay for other costs, such as ambulances, medication, rehabilitation and similar things. Assuming your claim is covered, we can cover those costs for you when the treatment it provided by a registered medical Professional. The RHCA is slightly different with every country, so what you end up needing to pay for will vary.

What's not covered by travel insurance in an RHCA country?

All the usual the terms, conditions, limitations and exclusions apply, but there are some specific restrictions relating to RHCA countries. Most importantly, if you're in a position to choose whether you attend a public or private hospital, you must choose a public one. We may refuse to cover your medical expenses from a private hospital under some circumstances, so if you're feeling unwell and need medical treatment, give our emergency assistance team a call, and they can direct you to a nearby public hospital.

Which countries does Australia have an RHCA with?

Currently Belgium, Finland, Italy, Malta, the Netherlands, New Zealand, Norway, Republic of Ireland, Slovenia, Sweden and the United Kingdom. For an updated list please check the Australian government's Department of Human Services website.

Benefits of travel insurance

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Don't like medical bills?

Compensation for unforeseen medical expenses incurred whilst on an overseas holiday

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Unexpected cancellation?

Insurance if you have to cancel your trip due to unforeseeable events outside of your control (e.g. sudden illness).

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Taking luggage with you?

Cover if your luggage is stolen, permanently lost or accidentally damaged due to circumstances outside of your control.

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Airline cancelled flight?

If your flight is cancelled by the Airline for operational reasons we cover the reasonable cost of meals and accommodation.

This is a brief summary only for full terms, conditions, limitations, and exclusions read our policy wording

Travel Insurance and Medicare FAQ's

If I’m travelling to a country with an RHCA, why do I need travel insurance?

The most obvious reason is that you need travel insurance to cover all the non-medical stuff. Your luggage items, your additional or cancellation costs, and other benefits. However, there maybe also be some small amount of medical expenses, as many RHCAs don’t cover pharmacy costs, physiotherapy and similar outpatient expenses. Also, in a terrible scenario, an ambulance may take you to a private hospital if it’s the closest facility, in which case you may end up with a medical bill despite the RHCA.

Read the policy wording for full terms, conditions and exclusions and to ensure the product suits your needs.