For information relating to policies purchased prior to 15 December 2020, please check the PDS provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 15 December 2020 please see below.
What is an Event?
An event is circumstances that could result in a claim. Events include things such as:
- Natural Disasters
- Severe Weather
- Riot, strike or civil commotion
Travel insurance will only provide cover for circumstances that are unforeseen
or unforeseeable. At the specific time an 'event’ happens, it becomes known
. Your policy will not cover a loss that arises when buy a policy, make or undertake travel arrangements when you are aware, or a reasonable person in your circumstances should have been aware of circumstances that could result in a claim.
As a customer if you have a policy purchased prior to the known event
, cover may be available where you have no option but to change your travel plans because your service provider cancels or restricts services due to circumstances arising from or related to this event. Where your trip has not yet begun, cover may be available for the lesser of rearrangement or cancellation costs. Not all events are covered, and exclusions may apply, cover is subject to all policy terms, conditions, limits and exclusion.
When an event has already occured, the event is known and therefore cover relating to the event is not available
to new purchases made.