Returning early

If you return home before your policy return date, all cover under your policy ends. For single trip policies, the policy cannot be used for any future travel.

If you need to cut your trip short for any reason, we can cancel the remainder of your policy but there is no refund. This condition is detailed in our PDS.

Cancelling outside the cooling-off period

If you request to cancel your policy outside the cooling-off period, we may, at our discretion, refund that part of your premium paid for the unused period of insurance. You cannot have started your trip, made a claim and/or intend to make a claim or exercise any other right under your policy.

We have other options available if you are unable to use your policy due to coronavirus related travel bans.

This is a brief summary of cover only and does not include the full terms, conditions, limitations and exclusions. Read the PDS before purchasing.

Last updated: 6 December 2021

How can we help?

Talk to us

1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.

Monday to Friday
8:00am - 8:00pm



Get in contact with us

Contact us

In an Emergency

Call +61 2 8256 1523
Worldwide 24/7