Policy Excess

A policy excess is an amount you must pay for each claim you make for certain benefits, as detailed in the policy. When you buy your policy, we will offer you to choose the excess you want to apply to your claims and the applicable premium you have to pay. Your chosen excess will then be shown on your Certificate of Insurance. 

So for example if you have an excess of $100 this means that if you claim with us, we'll deduct $100 from your claim before we make any payment to you. This means that if you claim with us, we'll deduct $100 from your claim before we make any payment to you. The excess is payable for each event; it's not a once-off payment.

You can reduce the excess to $0 when you buy your policy by selecting this option and paying and additional premium. You can't change your excess once you have bought your policy. 

Your chosen excess will be shown on your Certificate of Insurance. Make sure you note this amount before you make a claim.

Here are some examples of how we apply the excess when you claim:

Example 1: You need to see a GP for treatment of an ear infection. The consultation fee and medication come to $120. Your policy has an excess of $100 per claim. After applying your excess, we will pay you $20.

Example 2: On one day of your trip your phone is stolen; on another day you fall ill and need to see a doctor and get medication. You originally paid $700 for your stolen phone, and the medical bill to $310. We will deduct the excess from each claim, as they are two different events. If your policy excess is $200, we will pay you $500 for the phone and $110 for your doctor's visit.

Example 3: You are bitten by a monkey and need to go to outpatients at the hospital for a rabies shot. A week later you need a follow up shot. The total charge for both visits comes to $220. These are part of the same event, so after applying the $200 policy excess, we will pay you $20.

This is a brief summary of cover only and does not include the full terms, conditions, limitations and exclusions. Read the PDS before purchasing.

Last updated: 21 December 2021

How can we help?

Talk to us

1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.

Monday to Friday
8:00am - 8:00pm



Get in contact with us

Contact us

In an Emergency

Call +61 2 8256 1523
Worldwide 24/7