Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.

What happens when travel is delayed for other reasons? | TID

While not exactly top of mind when planning that long-awaited vacation, most travellers know that things can change rapidly once you’re on the road, especially if the scheduled transport is affected by severe weather, natural disaster, riots, strikes or a civil insurrection. 

What to do if your travel is delayed

No matter the level of cover you have taken out - The Works, The Basics and the Annual Multi Trip plans - if you find yourself in this situation, it’s always best if you first contact your carrier to learn what travel options you may have.

You should obtain written confirmation from the carrier detailing the reason for the cancellation or rescheduling of your transport in case you want to make a claim for unexpected losses.

Once you know your options you need to minimise your costs. If you know you'll be spending the night, we don’t recommend treating yourself to a 5-star hotel when the rest of your trip is 3 star, at TID we don't cover the difference in cost arrangements above the standard you'd booked at for the rest of your trip.

Travel with confidence

Our Customer Service team is always available to help you to understand the policy, what the policy offers cover for, and any documentation you need to pick up along the way. Our travel safety team at TID work to keep customers informed and publish information on major travel events on our website.

What's covered?

Under the Works and Annual Multi Travel policies TID offers cover if any individual leg of your pre-paid, scheduled public transport is delayed for at least 6 hours due to an unforeseen reason outside your control.

The policy provides cover for:

  1. The reasonable cost of rearranging yourtravel arrangements and transport to resume your pre-paid arrangements; and
  2. The cost of reasonable additional accommodation and meals.

Severe weather, natural disaster, riot, hijacking, strike or civil insurrection or hijacking are circumstances that can derail your trip. To monitor these, do keep up to date with our Travel Alerts.

Conditions of cover

  • Travel Insurance Direct policy holders are expected to do all they can to avoid the expense. This sounds obvious but when you're in the moment you may decide to take matters into your own hands, incurring additional expenses that could have been avoided if you had taken the advice from the carrier.
  • Minimise expenses where possible and keep extra expenses such as food, accommodation and transport at the same standard as the rest of your trip.
  • Provide written confirmation from the carrier as to the reasons for the delay or restriction.

What's not covered?

  • If the event was something you knew, or a reasonable person in your circumstances should have known about before buying your policy.
  • Losses arising from an epidemic, pandemic, or World Health Organization declaration of a public health emergency of international concern.
  • Cancellation and delays caused by the carrier for operational reasons, mechanical breakdown or maintenance are not covered under this section.

Emergency Assistance support 24/7

Our Emergency Assistance Team are on call 24/7 to help get you back to enjoying your holiday. The EA team are available to assist you if you can’t travel back to Australia as planned for medical reasons, and help you access medical attention or hospitalisation if you’re sick or injured.

Get a quote to get your next domestic or international adventure underway today.

What is the most we will pay?

The most we will pay for this benefit is shown in the Schedule of benefits for your chosen plan. Limits apply per adult traveller and are not increased for accompanying children.

This is a brief summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Product Disclosure Statement.

Last updated: 18 October 2023

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