For information relating to policies purchased before 25 March 2021, including the definition of 'existing medical conditions' please check the PDS provided with your purchase. You can contact us if you need this sent to you again.

For policies purchased from 25 March 2021, please continue reading.

Diabetes Mellitus (Types I and II) is one of our 40 automatically covered existing medical conditions. You can be covered for claims arising from or related to diabetes, provided that at the time you buy your policy, you:

  • were diagnosed more than 6 months ago; and
  • haven't had any complications in the last six months;
  • have no eye, kidney, nerve or vascular complications; and
  • have a blood sugar level reading between 4 and 12 or a HbA1C score of 9% or less; and
  • have no known cardiovascular/coronary heart disease.

Please note: if you have an existing medical condition that is not an automatically covered medical condition by our policy, you won’t be covered for claims arising from your existing medical condition.  

Where Travel Insurance Direct is unable to provide cover for your diabetes, one option available to you is to have a medical assessment conducted through nib Travel Insurance, who offer an insurance solution designed to assist those with existing medical conditions. Assessment of your existing medical condition is available online during the quote process or over the phone. You may ring 1300 410 272 to be assessed; just have details of your medical history ready when you call.

Diabetes Australia offer some helpful tips to assist you when travelling with your Diabetes.

The full terms, conditions, limitations and exclusions are available in the PDS.

Last updated: 25 March 2021

How can we help?

Talk to us

1300 843 843 from Australia or
+61 2 8256 1537 from Overseas.

Monday to Friday
8:00am - 8:00pm



Get in contact with us

Contact us

In an Emergency

Call +61 2 8256 1523
Worldwide 24/7