Policy cancellation & refund request

We recognise you may be unable to travel due to a coronavirus related travel ban, which impacts you after the cooling-off period has expired. If you are unable to travel due to a coronavirus related travel ban, and you haven't used and don't intend to use your policy to travel or claim, you are also eligible to obtain a refund.

Before you decide to cancel your policy and get a refund, please consider the implications and any existing value under the policy, including any pre-trip cancellation cover you may have.

Once submitted and reviewed, eligible customers will receive a confirmation of credit the request to cancel.

First name:

Last name:

Email address

Date of Birth (DD/MM/YYYY)

Policy number

Please answer the following questions on behalf of all travellers listed on your policy.

I/We have not started travelling.

True

False

If you have travelled, what date did you return home? (DD/MM/YYYY)

I/we haven’t made a claim nor intend to make a claim against this policy for any circumstances known to me/us at this time.

True

False

I/we don’t wish to exercise any other rights under the policy.

True

False

We will be unable to refund to your original credit card so we ask that you please provide your bank account details so we can deposit your refund as an electronic funds transfer.

Bank account BSB

Bank account number

Bank account name

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