(Advice as at 2:00pm AEDT on 19 March 2020; update to advice of 31 January 2020)
On 18 March 2020, the Australian Department of Foreign Affairs and Trade (DFAT) raised alert levels for all international travel destinations to "Do Not Travel" in response to the spread of the coronavirus and related disease, known as COVID-19. This is their highest advice level (level 4 of 4).
Our previous advice stated that where cover applied, we would no longer cover claims arising from any event related to the coronavirus or COVID-19 for travel to and/or from:
This restriction to cover still applies.
Your policy may also include other relevant General Exclusions which effect cover.
We encourage all existing or potential policy holders to read the full policy wording, including conditions, limitations and exclusions based on the Australian Government’s most recent advice.
Note: Cover offered by travel insurance policies issued and managed by nib Travel Services (Australia) Pty varies. Policies may contain exclusions relating to contagious disease, epidemic or pandemic, government prohibition or regulations or government advice against travel to a destination which effect cover.
We’ve prepared some steps and links that you may find helpful
If you are out of pocket, you can submit a claim along with all supporting documentation and it will be reviewed and assessed as per your policy’s terms and conditions. Keep your expenses to a minimum and make sure to keep your receipts. If you need help submitting a claim, please contact us.
1300 843 843 from Australia or +61 2 8256 1537 from Overseas.
Monday to Friday
9:00am - 6:00pm
Call +61 2 8256 1523 - Worldwide 24/7