Thursday, March 23, 2017 11:00:00 AM

London attack in Westminster on 22 March 2017, 2.40pm local time
(posted 11am on 23 March 2017, AEDT – Alert for PDS effective 24 November 2016)
Around 2.40pm on Wednesday, 22 March 2017, London time, a man drove onto the footpath of Westminster Bridge, striking numerous pedestrians before smashing into the perimeter wall outside Parliament. He then attacked and killed a police officer before being killed himself. At least two other victims have died with reports of around 20 more injured.

The public are asked to monitor the media and follow advice of local authorities, including avoiding areas around Parliament Square, Whitehall, Westminster and Lambeth Bridge and several nearby tube stations. Also, monitor advice provided by the Australian Department of Foreign Affairs and Trade (DFAT).

Emergency Assistance and Contacts
If you have an emergency, please contact our Emergency Assistance team, 24 hours a day, on +61 2 9234 3123 or +61 2 8256 1523 or by email at [email protected]. For further information and assistance, contact:

The Australian High Commission, London
London WC 2B 4LA, UK
Phone: (44 20) 7379 4334
Fax: (44 20) 7887 5559
Strand Website:

24-hour Consular Emergency Centre - Phone: 1 300 555 135; or +61 2 6261 3305 (if overseas)

Policy Coverage: Medical and Medical Evacuation – For those travellers issued with a policy prior to the occurrence of this event, medical expenses and medical evacuation cover are available. If you have been injured, contact our Emergency Assistance team on +61 2 9234 3123 or +61 2 8256 1523 for assistance.

Cancellation/Rearrangement, Travel Delay, Special Events – Unfortunately, an act or threat of terrorism is excluded by the policy, as is a change of mind. If you wish to change your travel plans, contact your travel providers directly for assistance.

Cover shall apply per the terms and conditions outlined in the Product Disclosure Statement (PDS).

Any Questions?
Please contact TID Customer Service on 1300 843 843 or +61 2 8263 0483 or via our website at

Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of he claim (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the claim form available from TID Customer Service or the TID website at

Customer service

1300 843 843 from Australia or +61 2 8256 1537 from Overseas.

Monday to Friday
9:00am - 6:00pm



Medical Emergencies

Call +61 2 8256 1523 - Worldwide 24/7