Many news outlets have reported that due to increased seismic activity in the Reykjanes Peninsula, a volcanic eruption is expected in Iceland imminently. On November 10, 2023, Iceland declared a state of emergency, and the town of Grindavík was evacuated as a precaution.
As of November 20, 2023 flights were still operating in and out of Iceland as normal. However, this is a rapidly evolving situation. Travelers should monitor media coverage and sign up for alerts from their airline and other travel providers.
If you are in the affected areas, follow the advice of local authorities at all times, including any evacuation orders. Travellers in these areas may experience disruption to their travel plans.
As this event is now widely reported in the media, any policies purchased after 11 November, 2023, 12:00pm, AET will not provide cover for losses arising from this event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Note: Cover offered by travel insurance policies issued and managed by nib Travel Services (Australia) Pty may vary. Please read your policy wording for full details of cover.
If you’re a Travel Insurance Direct customer/traveller and require emergency assistance due to this event, please contact our Emergency Assistance team as soon as it’s practicable and safe to do so.
Our policies do not provide cover for any losses which arise from:
This does not affect coverage under our policies for travel to other regions or destinations subject to the policy terms and conditions.
All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
In the event you need to claim, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. Some benefits will not apply if the Natural Disaster event has occurred prior to purchase of your policy. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
1300 843 843 from Australia or +61 2 8256 1537 from Overseas.
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