Wednesday, February 20, 2019 1:30:00 PM

(Advice as at 1:30pm 20 February 2019 AEDT)


Tropical Cyclone Oma is currently situated off the coast of New Calendonia, where it has caused coastal damage and flooding, and is tracking south-westerly towards the southern Queensland coast.


If you are currently impacted by this event, monitor media and follow the instructions of local authorities. If you are travelling and in need of assistance, contact our 24 hour Emergency Assistance team on +61 2 9234 3123 or +61 2 8256 1523.


If you have not yet travelled and are in need of assistance, you can contact our Customer Service team on 1300 843 843


If you have purchased a travel policy prior to 1:30pm AEDT 20 February 2019 and are impacted by this event, your policy will provide cover as per the terms and conditions of the policy wording.


Where you have purchased a policy after 1:30pm AEDT 20 February 2019, there is no cover for claims arising from or related to this known event, as its impact to travel is no longer unforeseeable. This exclusion also applies to any new or revised travel arrangements made after this time.

Customer service

1300 843 843 from Australia or +61 2 8256 1537 from Overseas.

Monday to Friday
9:00am - 6:00pm



Medical Emergencies

Call +61 2 8256 1523 - Worldwide 24/7