Friday, July 27, 2018 4:30:00 PM

Volcanic activity Ambae Island, Vanuatu
(Advice as at 4:30pm on Friday 27 July 2018, AEST)

Following an increase in the ongoing volcanic activity on Ambae, Vanuatu, a state of emergency has been re-instated and compulsory evacuation of the island has been ordered.

For policies purchased before 27 September 2017 7:00am AEST, and between 21 October 2017 and 26 July 2018 inclusive, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.

Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses resulting directly from a provider cancelling or restricting your scheduled public transport services.


For policies purchased between 27 September 2017 7:00am AEST and 20 October 2017 inclusive, and on or after 27 July 2018, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.


This restriction of cover also applies to any travel plans made or changed between 27 September 2017 7:00am AEST and 20 October 2017 inclusive, and on or after 27 July 2018, where you are impacted by the volcanic activity.

We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.

Emergency Assistance and Contacts

If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:

Bureau of Meteorology           
Qantas Airways                                 13 13 13; +62 21 25556300
Virgin Australia                                 13 67 89; +61 7 3295 2296
Jetstar Australia                                13 15 38; + 61 3 9645 5999

Garuda Air                                         +62 21 2351 9999

Any Questions?
Please contact TID Customer Service on 1300 843 843 or +61 2 8263 0483 or via our website at

Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at


Travel Insurance Direct Pty Limited ABN 30 121 659 470, AR 305589, is an authorised representative of Cerberus Special Risks Pty Limited, ABN 81 115 932 173, AFS Licence 308461. This is general advice, and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from This insurance is underwritten by certain underwriters at Lloyd's.

Customer service

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Medical Emergencies

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