Wednesday, November 22, 2017 10:00:00 AM

Eruption of Mount Agung, Bali
(Advice as at 10am on Wednesday 22 November 2017, AEDT)

Mount Agung, Bali, Indonesia has begun erupting smoke and ash. An official exclusion zone remains in place that in some places extends to 7.5 kilometres from the volcano. We are now issuing a cover cut-off for claims arising from this known event.

For policies purchased up to 8:05pm (AEDT) on Tuesday 21 November 2017, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.

Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses resulting directly from a provider cancelling or restricting your scheduled public transport services.

 

For policies purchased after 8:05pm (AEDT) on Tuesday 21 November 2017, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.

 

This restriction of cover also applies to any travel plans made or changed after 8:05pm (AEDT) on Tuesday 21 November 2017 where you are impacted by the volcanic activity.

We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.

Emergency Assistance and Contacts

If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:

Bureau of Meteorology                    www.bom.gov.au/info/vaac/advisories.shtml 
Qantas Airways                                 13 13 13; +62 21 25556300
Virgin Australia                                 13 67 89; +61 7 3295 2296
Jetstar Australia                                13 15 38; + 61 3 9645 5999

Garuda Air                                         +62 21 2351 9999


Any Questions?
Please contact TID Customer Service on 1300 843 843 or +61 2 8263 0483 or via our website at www.tid.com.au.

Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at www.tid.com.au.

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Volcanic activity of Mount Agung, Bali


(As at 3pm on Monday 30 Oct 2017, AEDT, this updates our alert posted on 20 September 2017 at 4pm AEST.) 

Updated information relating to volcanic activity of Mount Agung, Bali (As at 3pm on Monday 30 Oct 2017, AEDT, this updates our alert posted on 20 September 2017 at 4pm AEST.)
The alert status of the Mount Agung volcano was downgraded from a level 4 to a high alert level 3 following a decrease in seismic activity. An exclusion zone remains in place however has been reduced in radius.
A change in the level of volcanic activity shall be considered a new, unforeseeable event with regard to cover under your current travel insurance policy.
For a change in the threat level or activity of Mount Agung to occur after 3pm AEDT on 30 October 2017 and which causes direct disruption to travel bookings, cover shall be available under any policy purchased prior to that event.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.

Emergency Assistance and Contacts If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to: Bureau of Meteorology www.bom.gov.au/info/vaac/advisories.shtml Qantas Airways 13 13 13; +62 21 25556300 Virgin Australia 13 67 89; +61 7 3295 2296 Jetstar Australia 13 15 38; + 61 3 9645 5999 Garuda Air +62 21 2351 9999

Any Questions? Please contact TID Customer Service on 1300 843 843 or +61 2 8263 0483 or via our website at www.tid.com.au.

Claims Information In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at www.tid.com.au.

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(Update as at 4pm on Wednesday 20 Sept 2017, AEST)

With the volcanic activity at Mount Agung, Bali, Indonesia increasing significantly and with recent extension of the evacuation zone around the volcano by Indonesian officials, we are now issuing a cover cut-off time in anticipation of travel and other services being impacted

For policies purchased up to 4pm (AEST) on Wednesday 20 September 2017, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.

Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses resulting directly from a provider cancelling or restricting your scheduled public transport services.

For policies purchased after 4pm (AEST) on Wednesday 20 September 2017, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.

 

This restriction of cover also applies to any travel plans made or changed after 4pm (AEST) on 20 September 2017 where you are impacted by the volcanic activity.

We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.

Emergency Assistance and Contacts

If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:

Bureau of Meteorology                      www.bom.gov.au/info/vaac/advisories.shtml 
Qantas Airways                                     13 13 13; +62 21 25556300
Virgin Australia                                     13 67 89; +61 7 3295 2296
Jetstar Australia                                    13 15 38; + 61 3 9645 5999

Garuda Air                                             +62 21 2351 9999


Any Questions?
Please contact TID Customer Service on 1300 843 843 or +61 2 8263 0483 or via our website at www.tid.com.au.

 

Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at www.tid.com.au.

 

Travel Insurance Direct Pty Limited ABN 30 121 659 470, AR 305589, is an authorised representative of Cerberus Special Risks Pty Limited, ABN 81 115 932 173, AFS Licence 308461. This is general advice, and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from www.tid.com.au. This insurance is underwritten by certain underwriters at Lloyd's.

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Volcanic activity update Mount Agung Bali Indonesia 

(Current as of Tuesday 19 Sept 2017 11:30am AEST)

There has been an increase in volcanic activity over the past several weeks at Mount Agung, Bali.

It has not yet erupted but Meteorologists are keeping a close eye on the situation.

TID is currently (as of the time this article was published) still offering cover for volcanic activity in Bali related to Mount Agung. Keep an eye out on Travel Alerts on the TID website for further updates.

For the full cover terms, conditions, limits and exclusions, you should check the PDS carefully PDS.

Customer service

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Saturday
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Sunday
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Emergencies

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