5 things you should do if you think you’re going to face a flight delay

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This article was written by Richard Laycock. Richard is an Insurance Expert from

We also give you some research into Australia’s most delayed airports.

When you’re travelling, you don’t plan on getting delayed, but it’s almost always out of your hands. While you may not necessarily “plan” on getting delayed, doing some research in advance may help you minimise your chances of it happening or help you make the best out of a bad situation if it does happen.

Picking the right airport

If you need to fly, it helps if you know what you’re in for. According to an analysis of data from the Bureau of Infrastructure, Transport and Regional Economics (BITRE) by, if you’re flying out of Queensland and Tasmania, you have a higher chance of having your flight delayed than you do if you’re flying out of another Australian state.

Out of the top five cities with the most delayed flights, the Sunshine Coast came out on top with a whopping 31% of flights leaving the airport delayed. This was followed by Hobart (27%) and the Gold Coast (24%).

Know your rights

If your flight is delayed, the type of compensation you receive will depend on both the nature of the delay and your airline.

If the flight is delayed because of an issue that is within the control of the airline, then you should seek compensation from your airline. However, whether your airline will provide you with compensation will depend on both the carrier and where you’re flying.

Unfortunately, if you’re flying domestic, chances are your airline won’t provide you with any compensation. If it’s an international flight, for example between two European nations, then your airline is obliged to provide you with some form of compensation for your delay.

If the delay is the result of an event that is outside of the control of the airline, this is where travel insurance comes in.

Buy travel insurance

Travel insurance can provide you with cover in the event that your trip is delayed for reasons outside of your control.

Depending on the length of your delay and your policy, you’ll be able to claim for incidental costs you incur for additional meals, accommodation and transfers, along with reimbursement for unused pre-paid accommodation and other lost costs.

Research the airport

In addition to researching how the airport handles delayed flights, it doesn’t hurt to look into the airport’s amenities as well. This way, if your flight is delayed, at least you can have a game plan of where to go and what to do.

Airport lounge access

There are no greater airport amenities than an airport lounge. If you have an eligible Mastercard and bought your tickets using that card, your next flight delay may just be a little more bearable.

The Mastercard Flight Delay Pass provides you with access to more than 850 airport lounges around the world. All you need to do is register in the six hours before your flight is due to depart, and if it’s delayed, then Bob’s your uncle: you have lounge access while waiting out the delay.



Travel Alert: Coronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, read the travel alerts and check for restrictions at your destination(s) as these may impact cover, or your ability to travel.


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