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Travel Insurance Reviews - TID: 100% Australian
Travel Insurance Direct is 100% Australian owned and operated with our head office and customer contact centre located in central Sydney. As Australia’s number one online travel insurance, we have the experience and understanding to help Australian's travel more safely.
Travel Insurance Direct also proudly supports a range of Australian charities through the Footprints Network, a great example of Australian innovation.
Listen to our customers: Our Travel Insurance Reviews
We like to believe we offer excellent service and great value, but don't take our word for it because our customers say it with more honesty and variety than we ever could. The following have either been sent to us directly. 3rd Party travel insurance reviews can be found on Product Review or Travel Insurance Compared, independent review sites.Praise for your staff who handled both these claims
Thank you for your email. On behalf of Alice and myself I would like to let you know that unfortunately I did have to help her make two claims over the year she was away (she was a minor traveling alone).
I have nothing but sincere gratitude and praise for your staff who handled both these claims with superb efficiency, trust and genuine concern for what was two very difficult moments for us during her trip.
So yes Alice and we were completely happy with you service.
I have always chosen TID and won't hesitate to do so again in the future or indeed recommend you to our friends
Stephen, Feb 4, 2011
a claim unfortunately yes, for a very distressing emergent situation.
I have to tell you I am thrilled with the way this was handled by your team, not only on location in the USA during the situation (or wherever the call centre is when calling you from there) but back here in Queensland as well. Everyone I have spoken to who has handled my case has been professional, empathetic and efficient even when I have been distressed and confused myself on the phone, and also through the avalanche of confusing paperwork which has now descended upon us from US medical providers.
I cannot fault any aspect of the way this situation has been handled by your company. I have been provided with full explanations and information about the process all along the way, which has very much helped lessen my fears and stresses related to what happened. As you can imagine I essentially 're-live' what happened all over again every time I get another bill or contact in the mail or by phone, so it has helped immensely to feel that the situation is 'under control' by yourselves and I do not need to worry further.
So absolutely yes I am completely happy with your service and will not hesitate to recommend TID to others!
Anna, Feb 16, 2011
What an amazing service you provide.
I was trekking in Nepal in November and encountered altitude sickness. A friend of mine contacted TID from the middle of the himalayas in a remote village and within hours I was rescued from the mountain.
At no stage did we encounter any resistance to cover my claim. The service was outstanding! Thankyou TID. I have used your company on several occasions now and have never had to make a claim until now.
I cant thank you enough or recommend you highly enough to family and friends and even to travel agencies when i tell my story.
Thanks again and praises to you.
Jan 14, 2011
I want to praise your company for the recent service
While in Europe, some minor accidental damage occurred to our hire car. This was the first time in 25 years of travelling here and abroad that I have had to make a claim on Travel Insurance.
When I returned, I contacted your company to initiate a claim. At all stages I was handled with courtesy and efficiency. There were no problems and I was impressed with the amount of contact I received updating me on the status of the claim. The claim was processed and payment received in a relatively short time.
Thank you to your staff for their assistance and efficiency.
Sept 22, 2010
Thank you for taking the time
I have been very happy with your service in the year and a bit I have been using the product. Im lucky enough to have had no need to make a claim in that time. I must say that I believe you have the best policy on the market for someone such as myself who travels a lot on business.
Thank you for taking the time to write to me - its always great to see the
general manager taking the time to connect with customers.
July 6, 2010
I would like to thank you and your professional team for all your service and commitments. I am blown away at the level of service I received right from the very first phone call I made enquiring about the product.
The experience is extremely refreshing and I will use
your services for all my trips. Outstanding quality.
June 1st, 2010
April TID Survey Feedback
“Service excellent both on computer and phone assistance. Would thoroughly recommend you to all my family and friends.”
“ I love your service which is why I have used it for multiple trips. It covers everything I look for when travelling, has an easy to navigate site with no complicated bits like many other insurance sites. I recommend this service to everyone I know who is about to start travelling and will continue to use this service myself :-) keep up the great work .”
“I looked at a variety of policies and chose your company. I didn't find a great deal of difference between you and other major companies. However, what made me choose your company is that a friend was happy with your service when she had to make a claim for replacement of broken luggage; she said you were cooperative, easy to deal with and treated her as a human being (not someone who was trying to 'get something for nothing'.)”
“Your website is fantastic. We found cheaper deals but chose you because the site was so easy to understand and navigate. Thanks!”
“I love your site and use it all the time, we try and travel twice a year. I also strongly recommend all friends and family to get a quote from you and let them know we are more than satisfied with your company.”
“I was impressed with the automated pre and post travel email contact of bon voyage and welcome home. I simple thing which I have not experienced with other travel insurance companies. The next time discount code is also a good marketing tool for return custom.”
We have been using your travel insurance for many years
We travel overseas a couple of times a year, if not more, and have been using your travel insurance for many years.We have always found your prices very reasonable and so don't even bother to check with other companies now.
When we book our air fare then we just automatically book with you guys for the insurance. Thankfully we have never had to make a claim, but we did ring up one day when we wanted to extend our overseas trip and had already paid the travel insurance. I spoke to a very nice young man that was very friendly and helpful....and were pleasantly surprised to find that we didn't have to pay any more!!
We like the friendly email we get from Travel Insurance Direct when we get home, it's a nice friendly touch. We will continue to use your travel insurance and we do recommend you to friends and people we meet on our travels. We hope we never have to make a claim from you, but we are confident that should we need to call you when overseas, we would get the professional and friendly service that we have always had from you.
Thank you for making us feel safe.Keep up the good work!
April 10, 2010
Ten out of Ten for service from TID!
Thank you very much for your follow up email in regard to claims from our recent travel experience. No claims will be made.
Ten out of ten for service from TID! Phone staff were very very friendly, polite and informative when I had to call in and make a small adjustment to our policy, and the follow up email is most appreciated as well.
We will be definitely returning in the future and also recommending TID to friends and family for travel insurance needs.
Thank you & keep up the excellent work.
April 8th, 2010
This is the BEST service I have experienced for a long time
Many thanks, you made my day. Your insurance company should have THE GLOBAL BEST SERVICE AWARD.
I travel frequently and I am always amazed about how bad ALL services are around the globe, AND IT DOES NO MATTER WHERE I GO, IT IS going from BAD TO WORSE EVERY YEAR. Once again, many thanks and best wishes for your excellent service.I know what a good service is and yours is the one.
April 7th, 2010
Good Morning
Thank you for asking, yes we did have a great time in Thailand and Malaysia visiting family.
And as always TID have been extremely professional, courteous and appear to be down right caring, both when purchasing the policy and on our return from holiday.
We have again utilised your services to purchase a policy to cover our travels to Malaysia in July 2010 to play golf. Many thanks for your follow up. Hope the Easter break was enjoyable.
April 6th, 2010
RE: Travel Insurance Direct - Claims Service
Thankyou for your email...we always use your company as we had an icident
about 5 years back where we had to make a claim and were thrilled with the
response and help we received from your company. We travel frequently and
always use your service and also recommend it to all our friends.
March 30th, 2010
We are happy with the service
hi - wanted to say we are happy with the service your company gave us and the care they took when we did fall ill and contacted your emergency help line. A nurse talked to us about our health and treatment we got and that was really reassuring.
Plus when we got home our claim was processed very fast.
April 1st 2010
Travel Insurance Direct - Claims Service Commitment
Your follow up and promotion deals are excellent. Thank you. I will
definitely be taking out insurance with this company again on my next trip.
March 27th, 2010
TID has always come out on top
Fortunately, I've not needed to make a claim, but just for some feedback, I'd like to say that I always find using the TID website very easy and I love your links with the Footprints Network.
When comparing quotes and benefits with other insurance companies, TID has always come out on top.
If I do have to make a claim in the future, I feel confident that the level
of service TID will provide will make a claim easier to deal with.
March 26th, 2010
"Very confident in your service."
I just want to write in and thank the staf for helping me while I was overseas in Bali for one month durring October. This was the very first time I'd bought travel insurance on line and I was a little bit worried about purchasing something like this online. However on this trip was also the first time I actually used my travel insurance!
A week and a half into the holiday I got very bad food poisoning and was taken to hospital. The doctor made me ring my travel insurance from my sic bed and I was in a lot of pain and distress. However the staff who I spoke to over the phone from the case worker to the nurse were great! I was very upset over the phone and the ladies were so understanding even offering to ring my parents back home for me!
They even did a follow up call to my hotel a day or two latter to see if everything was ok and if I needed any more help. And even paid the bills as soon as they got the Indonesian doctors reports on my health!
I had a quick recovery after being ill for 4days and I thank you guys for that too because you took the worries of paying for my treatment off my hands so I didn't have to think about that..it was great to speak to a western nurse also on the phone :-)
I go back to Bali on the 30th December this year for another month and I feel very confident now about purchasing my travel insurance on line with you guys.
December 12th, 2009
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Travel Insurance Direct ® is a registered trademark of Travel Insurance Direct Pty Limited. Travel Insurance Direct ACN 121 659 470 AR 305589 is an Authorised Representative of Cerberus Special Risks Pty Ltd (Cerberus) ABN 81 115 932 173 AFS Licence No. 308461. This insurance is arranged and managed by Cerberus and underwritten by certain underwriters at Lloyd's. You should consider the Product Disclosure Statement before buying this product to ensure the product is right for you.