Help & Emergencies
+61 2 9234 3123
So we can easily assist you, please be ready with the following information:
- Your policy number.
- A contact number for where you are now.
- The nature of your problem.
- If you are ill or injured we will need details of medical consultations you have had.
Alternatively, if you would like to call reverse charges, contact your local operator and ask to be connected to +44 20 7902 7995.
More ways to get help
From experience we understand that the telephone isn't always suitable for every situation. Here are four more ways you can get in touch if you need help:
Email isn't as fast as the telephone but our customer service team monitor this during business hours (Monday - Friday 8am - 8pm and on Weekends 10am - 2pm).
Twitter on your phone is particularly good if you are able to access WiFi and is monitored during business hours.
Most of our customers are on Facebook and so are we. If you have WiFi access, ask for help on our Facebook page which is monitored during business hours.
Common Travel Troubles
We know there are a million and one things that can happen on your trip and each one is slightly different to the next, so here is some information about what to do in these everyday situations.