Important information for policyholders
relating to Tigerair Australia and recent Bali flight cancellations
(3/2/17 update to information provided on 11/1/17)
Tigerair Australia announced today that they are permanently withdrawing all flights between Australia and Bali effective immediately. (Please visit their website or contact them directly for further information.) The information we provided below on 11/1/17 remains unchanged:
As at 11/1/17: Along with recent media reports, Tigerair Australia advises that they have cancelled flights between Bali and Australia from today, 11 January 2017, following new administrative requirements imposed by the Indonesian Government. It is anticipated further flight cancellations will be announced over the coming days.
Your policy will respond in the following ways:
For policies purchased before 2:00pm AET on Wednesday 11 January 2017, cover may be available under Section 6: Travel delay and Section 9: Special events. Refer to your Product Disclosure Statement for full policy terms, conditions, limits and exclusions.
For policies purchased on or after 2:00pm AET on Wednesday 11 January 2017, cover is not available for events arising from any cancelled Tigerair flights between Bali and Australia due to the new administrative requirements imposed by the Indonesian Government, as the event is no longer unforeseen.
Refer to your travel services provider for direction in the first instance when services have changed; they can best assist you with making alternative arrangements. You must do everything you can to minimise and reduce the cost of your claim and provide all supporting documentation of the event and expenses incurred.
Emergency Assistance and Contacts
If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:
Please contact TID Customer Service on 1300 843 843 or +61 2 8263 0483 or via our website at www.tid.com.au.
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at www.tid.com.au.
1300 843 843 from Australia or +61 2 8256 1537 from Overseas.
Monday to Friday
9:00am - 6:00pm
Call +61 2 8256 1523 - Worldwide 24/7