Tuesday, September 19, 2017 2:00:00 PM

Hurricane Maria – Travel Information

(Advice as at 2pm on Tuesday 19 Sept 2017, AEST)

Hurricane Maria is now a Category 5 and moving through the Caribbean on the heels of Hurricane Irma. Current models show it could travel along the east coast of the USA. Closely monitor advice by local authorities and, where your travel plans are impacted, contact your travel providers in the first instance; they can best assist with making with alternative arrangements.


When you have purchased a policy before 10.30am on Tuesday 19 September 2017 (AEST):

Prior to travel, where you have no option but to change your travel plans because your service provider cancels or restricts services, your policy allows for the lesser of cancellation or rearrangement costs.


If travel has already begun and you have no option but to change your travel plans, your policy will respond where it has the following benefits: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses necessarily incurred and that result directly from a provider cancelling or restricting your scheduled public transport services; withdrawal of services; and loss of personal effects.


For policies purchased after 10.30am on Tuesday 19 September 2017 (AEST), cover is not available for claims arising from or in connection with this event, as this event is no longer unforeseen.


Emergency Assistance and Contacts

If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:


Department of Foreign Affairs and Trade                       smartraveller.gov.au
US National Weather Service                                            http://www.weather.gov 

US National Hurricane Centre                                           http://www.nhc.noaa.gov/


Any Questions?

Please contact TID Customer Service on 1300 843 843 or +61 2 8263 0483 or via our website at www.tid.com.au.


Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at www.tid.com.au.



You should refer to your travel services provider and emergency assistance for direction when services have been delayed or cancelled due to the event; they can best assist you with making alternative arrangements.

  • You must not take any needless risks, and you must do everything you can to minimise and reduce the cost of your claim.
  • Cover will not apply where you have a change of mind or disinclination to travel, particularly where other options are available to keep travelling.
  • Cover will not apply if your pre-paid transport or accommodation is not affected by the event but you choose not to continue with your plans. However, following arrival at your destination, if you then find that your scheduled transport or accommodation has been directly impacted, there is provision to claim.


Travel Insurance Direct Pty Limited ABN 30 121 659 470, AR 305589, is an authorised representative of Cerberus Special Risks Pty Limited, ABN 81 115 932 173, AFS Licence 308461. This is general advice, and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from www.tid.com.au. This insurance is underwritten by certain underwriters at Lloyd's.

Customer service

1300 843 843 from Australia or +61 2 8256 1537 from Overseas.

Monday to Friday
9:00am - 6:00pm



Medical Emergencies

Call +61 2 8256 1523 - Worldwide 24/7