1. About this document
This Target Market Determination (TMD) applies to Travel Insurance
Direct International Travel Insurance (TID) and identifies who this travel
insurance is designed for. Customers can use this TMD to decide if the
insurance product meets their objectives, financial situation and needs.
It also outlines the conditions of distribution of this insurance.
The benefits and cover offered by this insurance depend on the plan and options
selected. Information contained in this TMD does not constitute personal
advice. Customers must assess the cover offered to determine if it is
suitable for their circumstances.
2. Target Market for this insurance
The Works Plan
The TID International Travel Insurance The Works Plan has been designed to provide our broadest international single trip cover and highest benefit limits, meaning when compared to the other TID International Travel Insurance single trip plans, travellers can expect greater protection against potential financial loss incurred before or during travel.
This is suitable for customers who: |
This is not suitable for customers who: |
Meet the following eligibility
criteria:
-
are residents of Australia
aged 74 or under at the time
the certificate of insurance
is issued; and
-
are only travelling
internationally, either one
way or return; and
-
are taking a trip of up to 12
months in duration within 12
months of purchase of this
travel insurance; and
-
are starting or ending their
trip at home in Australia.
Have the following objectives
that are met by the key
attributes of this product:
-
seek protection from
financial loss as the result
of specific defined
unforeseen events, that may
be incurred prior to or
whilst travelling. For
example, this plan can
protect a consumer against
financial loss for:
-
overseas medical
expenses incurred
as a result of injury
or illness;
-
defined trip
cancellation events,
before and while they
travel;
-
accidental loss,
theft, or damage to
luggage and personal
effects;
-
rental vehicle
insurance excess as a
result of accidental
damage or
theft to a rental
vehicle;
-
some Coronavirus
related events.
customers are protected from
financial loss by
reimbursement directly to the
customer or their service
provider(s);
-
want access to assistance
during their trip for
guidance, support (even when
losses may not be covered by
the policy) and general
policy and coverage
information, as they would
not likely have specialist
resources available to them;
-
want cover for international
river cruises, and ocean cruises
in International Waters and
Australian waters at no
additional premium;
-
may want to tailor cover to
be more suited to their
insurance needs for their
planned travels by:
-
lowering the excess
applied if a claim is
paid in order to minimise
out of pocket expenses
for covered events;
-
increasing the
cancellation limit so
trips of higher value can
be covered;
-
specifying valuable items
to increase cover limits
and not have depreciation
applied;
-
adding cover for loss
arising from
participation in snow
sports.
Have a financial situation
which is consistent with the
following:
-
customers who can pay the full
quoted premium for the plan
and options selected before
the policy is issued;
-
customers who can incur the
applicable excess if a claim
is made; and
-
customers who may not wish to,
or be able to, cover expenses
themselves for events covered
by this travel insurance.
|
-
are aged 75 and over; or
-
only want to be covered for
travel within Australia; or
-
are not starting or ending
their trip at their home in
Australia; or
-
are Australian expatriates
based overseas; or
-
want cover for multiple trips
under a single policy; or
-
want cover for loss arising
from excluded activities; or
-
want cover for travel to a
destination subject to a “Do
Not Travel” warning issued by
the Australian Government’s
Department of Foreign Affairs
and Trade; or
-
require cover that would
cause us to be in breach of
any restriction under United
Nations resolutions or any
sanctions, laws or
regulations of Australia, the
European Union, the United
Kingdom or the United
States; or
-
want cover for excluded
losses relating to an
epidemic or pandemic or
associated travel
restrictions; or
-
want cover for existing
medical conditions that do
not meet the criteria for
automatic cover.
|
The Basics Plan
The TID International Travel Insurance The Basics Plan has been designed to provide Australians taking a single international trip a greater balance between premium affordability and financial protection when compared to The Works Plan. Travellers can expect less financial protection from this plan as cover for fewer events and lower benefit limits are provided.
This is suitable for customers who: |
This is not suitable for customers who: |
Meet the following eligibility
criteria:
-
are residents of Australia
aged 74 or under at the time
the certificate of insurance
is issued; and
-
are only travelling
internationally, either one
way or return; and
-
are taking a trip of up to 12
months in duration within 12
months of purchase of this
travel insurance; and
-
are starting or ending their
trip at home in Australia.
Have the following objectives
that are met by the key
attributes of this product:
-
seek protection from
financial loss as the result
of specific defined
unforeseen events, that may
be incurred prior to or
whilst travelling. For
example, this plan can
protect a consumer against
financial loss for:
-
overseas medical expenses
incurred as a result of
injury or illness;
-
defined trip cancellation
events, before and while
they travel;
-
accidental loss, theft,
or damage to luggage and
personal effects;
-
rental vehicle insurance
excess as a result of
accidental damage or
theft to a rental
vehicle;
-
some Coronavirus related
events.
customers are protected from
financial loss by
reimbursement directly to
the customer or their
service provider(s);
-
want access to assistance
during their trip for
guidance, support (even when
losses may not be covered by
the policy) and general
policy and coverage
information, as they would
not likely have specialist
resources available to them;
-
want cover for international
river cruises, and ocean cruises
in International Waters and
Australian waters at no
additional premium;
-
may want to tailor cover to
be more suited to their
insurance needs for their
planned travels by:
-
lowering the excess
applied if a claim is
paid in order to minimise
out of pocket expenses
for covered events;
-
increasing the
cancellation limit so
trips of higher value can
be covered;
-
specifying valuable items
to increase cover limits
and not have depreciation
applied;
-
adding cover for loss
arising from
participation in snow
sports.
Have a financial situation
which is consistent with the
following:
-
customers who can pay the full
quoted premium for the plan
and options selected before
the policy is issued;
-
customers who can incur the
applicable excess if a claim
is made; and
-
customers who may not wish to,
or be able to, cover expenses
themselves for events covered
by this travel insurance.
|
-
are aged 75 and over; or
-
only want to be covered for
travel within Australia; or
-
are not starting or ending
their trip at their home in
Australia; or
-
are Australian expatriates
based overseas; or
-
want cover for multiple trips
under a single policy; or
-
want cover for loss arising
from excluded activities; or
-
want cover for travel to a
destination subject to a “Do
Not Travel” warning issued by
the Australian Government’s
Department of Foreign Affairs
and Trade; or
-
require cover that would
cause us to be in breach of
any restriction under United
Nations resolutions or any
sanctions, laws or
regulations of Australia, the
European Union, the United
Kingdom or the United States; or
-
want cover for excluded
losses relating to an
epidemic or pandemic or
associated travel
restrictions; or
-
want cover for existing
medical conditions that do
not meet the criteria for
automatic cover.
|
Annual Multi Trip Plan
The TID International Travel Insurance Annual Multi Trip Plan has been designed with frequent travellers in mind. It provides cover for multiple trips within a 12 month period and offers a high level of financial protection when compared to the other TID International Travel Insurance plans.
This is suitable for customers who: |
This is not suitable for customers who: |
Meet the following eligibility
criteria:
-
are residents of Australia
aged 74 or under at the time
the Certificate of Insurance
is issued; and
-
are starting and ending each
trip at their home in
Australia; and
-
are travelling to
destinations at least 200km
from their home in Australia;
and
-
whose travel includes either
pre-paid scheduled public
transport or hire car, or at
least one night of pre-booked
publicly available
accommodation.
Have the following objectives
that are met by the key
attributes of this product:
-
want cover for multiple trips
within a 12 month period of up
to 35 days each trip;
-
are travelling internationally
and may also be travelling
domestically;
-
seek protection from
financial loss as the result
of specific defined
unforeseen events, that may
be incurred prior to or
whilst travelling. For
example, this plan can
protect a consumer against
financial loss for:
-
overseas medical expenses
incurred as a result
of injury or illness;
-
defined trip cancellation
events, before and while
they travel;
-
accidental loss, theft,
or damage to luggage and
personal effects;
-
rental vehicle insurance
excess as a result of
accidental damage or
theft to a rental
vehicle;
-
some Coronavirus related
events.
customers are protected from
financial loss by
reimbursement directly to
the customer or their
service provider(s);
-
want access to assistance
during their trip for
guidance, support (even when
losses may not be covered by
the policy) and general
policy and coverage
information, as they would
not likely have specialist
resources available to them;
-
want cover for international
river cruises, and ocean
cruises in International
Waters and Australian waters
at no additional premium;
-
may want to tailor cover to
be more suited to their
insurance needs for their
planned travels by:
-
lowering the excess
applied if a claim is
paid in order to minimise
out of pocket expenses
for covered events;
-
increasing the
cancellation limit so
trips of higher value can
be covered;
-
specifying valuable items
to increase cover limits
and not have depreciation
applied;
-
adding cover for loss
arising from
participation in snow
sports.
Have a financial situation
which is consistent with the
following:
-
customers who can pay the full
quoted premium for the plan
and options selected before
the policy is issued;
-
customers who can incur the
applicable excess if a claim
is made; and
-
customers who may not wish to,
or be able to, cover expenses
themselves for events covered
by this travel insurance.
|
-
are aged 75 and over; or
-
are not starting and ending
their trip at their home in
Australia; or
-
are Australian expatriates
based overseas; or
-
want cover for a trip longer
than 35 days duration; or
-
want cover for loss arising
from excluded activities; or
-
want cover for travel to a
destination subject to a “Do
Not Travel” warning issued by
the Australian Government’s
Department of Foreign Affairs
and Trade; or
-
require cover that would
cause us to be in breach of
any restriction under United
Nations resolutions or any
sanctions, laws or
regulations of Australia, the
European Union, the United
Kingdom or the United
States; or
-
want cover for excluded
losses relating to an
epidemic or pandemic or
associated travel
restrictions; or
-
want cover for existing
medical conditions that do
not meet the criteria for
automatic cover.
|
3. Distribution of this insurance
3.1 Distribution channels
Subject to the distribution conditions listed in Section 3.2, the
products outlined in Section 6 must
only be issued:
-
Online, via the application system
developed by us; or
-
over the phone, via the TID customer service console.
3.2 Distribution conditions
Application systems and its user interfaces must:
-
Provide a level of detail necessary to appropriately inform
customers of the key attributes of the product;
-
Capture information including:
-
a customer’s destination;
-
travel dates;
-
names of all persons to be insured;
-
age(s);
-
Australian residency; and
-
Include controls to prevent a policy being issued where there is an
indication that the customer is not within the target market set out
in Section 2;
-
Record a customer’s express confirmation that they understand and
agree to our terms and conditions, including our Privacy Policy;
-
Prominently display and provide access to:
-
Disclose applicable information including disclaimers as required;
-
Issue the required documentation in a manner that complies with
regulation; and
-
Have a user interface and any related system integrations that have
been confirmed to be secure with appropriate security testing and
that has been:
Policies must only be issued over the phone where the representative
acting on our behalf:
-
Uses the online application system provided by us; and
-
Has undertaken and passed the training required by us; and
-
Uses any scripting provided by us, reads out all terms and
conditions, and obtains the customer’s express agreement, including
their consent, to our Privacy Policy; and
-
Provides relevant factual information regarding the travel insurance
product that is complete and correct.
General advice may only be provided by a representative acting on our
behalf where they are appropriately qualified and expressly authorised
by us to do so.
All marketing and advertising related to the product set out in this TMD
must adhere to any guidelines provided by us and not be directed towards
customers who are outside of the target market set out in Section
2.
3.3 Impact of distribution conditions and restrictions
The distribution conditions described in Section
3.1 are designed to ensure this insurance is
directed towards the target market, meaning it is likely that consumers
who purchase this insurance are in the target market set out in Section
2.
Information reported to us is used to help us determine if this TMD is
no longer appropriate.
Reporting Periods
TID must keep a record of and notify us in writing within 24 hours of
becoming aware of the following:
-
details of any complaints regarding the insurance;
-
distribution of the insurance outside of their active agreement with
us;
-
any dealings not consistent with this TMD such as if this insurance
is issued to a traveller who is not eligible for cover.
The number and nature of complaints will be reviewed on a quarterly
basis to analyse whether this product, including how it is distributed,
continues to meet the objectives, financial situation and needs of the
target market.
5. Reviewing Target Market Determinations
We will conduct an initial review of this TMD within 24 months after it
has been published. Subsequent reviews are to be conducted every 24
months after the initial review has been completed.
Outside of the specified review period, other circumstances which may
trigger a review of this TMD include:
-
if the objectives of the target market change such that the key
attributes no longer meet the target market’s needs; or
-
significant dealings outside of:
-
the target market as specified in Section
2;
-
the distribution conditions as specified in Section
3; or
-
if we become aware that the distribution conditions are inadequate;
or
-
if there is a significant change in product performance; or
-
the value of the product changes significantly to the detriment of
consumers; or
-
significant increases in complaints or severity of claims; or
-
changes to the Product Disclosure Statement, our risk appetite or
relevant legislation; or
-
feedback from regulators, distribution partners or customers which
suggests this TMD requires amendment or is not fit for purpose; or
-
significant changes in a distribution partner’s business structure
or client base.
If one of the above events reasonably suggests to us that the TMD is no
longer appropriate, we will review this TMD within 10 business days.
6. Products this TMD applies to
- Travel Insurance Direct International Travel Insurance
In this document, ‘we’, ‘our’, ‘us’ refers to nib Travel Services
(Australia) Pty Limited ABN 81 115932 173 AFSL No 308461, who deal with
you as an agent of the insurer, Pacific International Insurance Pty Ltd
ABN 83 169 311 193, AFSL No 523921.