The worst airports around the world: 2018
In 2017, Australian residents undertook more than nine million outbound international trips, according to Budget Direct.
Of course, these trips wouldn’t be possible without time spent in airports. While airports like Hamad International in Doha and Athens International in Greece took out the top spots in AirHelp’s Worldwide Rankings 2018, others were not so fortunate.
From notorious delays to poor customer service, here are the worst airports around the world.
Of the 141 worldwide airports rated in AirHelp’s ranking, Kuwait Airport took the unlucky last spot, scoring an average 5.4 out of 10 from the following factors:
- On-time performance: 4.1
- Quality of service: 7
- Passenger sentiment: 3.9
The Arab airport is no stranger to negative feedback, especially on popular review sites such as TripAdvisor and Skytrax.
On Skytrax, the airport scores just three of out of 10, with reviews sharing similar themes of lack of Wi-Fi, dirty toilets and extensive queues.
“This airport is a total disgrace, above all for its lack of toilets (I only saw three small toilets) in the transit zone, which were extremely busy and pretty dirty, and the absence of free Wi-Fi. Extremely disappointed in this airport and I don’t think I’ll travel with Kuwait Airways anymore, ” said one customer on Skytrax.
Thankfully, in an effort to clean up its act, Kuwait Airport recently unveiled its new state-of-the-art terminal: T4. The 14-gate facility boasts a larger duty-free area and was designed to handle an extra 14 million passengers annually. Following the success of T4, the airport has plans to open T5, which is completely focused on improving the customer experience and journey.
Kuwait Airport has recently opened a new terminal to improve its poor reputation.
London Stansted Airport
Despite having two of the world’s most frequented and well-known airports in its vicinity, London’s main airports scored poorly on AirHelp’s ranking. However, it was Stansted that took the second-to-last spot due to the following scorings:
- On-time performance: 6.2
- Quality of service: 5.8
- Passenger sentiment: 1.1
The 1.1 passenger sentiment score may be put down to the airport’s terrible luggage-delay reputation. Earlier this year, Stansted had to cancel more than 300 flights due to bad weather. However, passengers were left waiting for an excess of 17 hours to receive baggage.
Taking to Skytrax, one passenger travelling through Stansted said the following:
“An absolute shambles. Overcrowding, ridiculous funnelling of guests so we end up feeling corralled like cattle. Add a delayed flight because of an over-booked plane and a long wait for baggage and this is the worst travelling experience I’ve ever had.”
After the backlash of poor luggage handling, Stansted announced that they would be changing baggage-handling companies come February in order to drastically improve current operations.
Stansted is known for its poor luggage handling – have you been affected?
France has more airports than most other European countries, with around 60 main airports alone (not including rural!). Unfortunately, it was Lyon–Saint-Exupéry Airport that took the 139th spot in AirHelp’s ranking, and is therefore the country’s most poorly rated airport. Lyon scored the following on AirHelp:
- On-time performance: 6.1
- Quality of service: 5.8
- Passenger sentiment: 4.2
The above scores led to an overall rating of 5.78 out of 10. On Skytrax, the theme of ‘disorganised staff’ rears its head on most reviews.
“This airport is a real nightmare. Several hundred people queuing with only two policeman controlling passports,” wrote one reviewer. A lack of staff and disorganisation may be part to blame for the police chase which shut down a Lyon runway in September 2018. A man crashed through barriers onto the runway which left police chasing on foot and in cars in a desperate attempt to stop the intruder.
No matter where you’re flying to, it pays to have cover in place to keep you protected in the event that a flight gets cancelled or delayed, luggage gets lost or your travel documents go missing. Get in touch with Travel Insurance Direct to see how we can keep you protected whilst travelling.