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Have money refunded as you travel 

Travel can be just a TID unpredictable and there might be a time when you need to make a claim from the road. Rather than carrying around your bank details or being out of pocket until you get home, you can opt to have your claim paid straight onto your TID Travel Money Card. 

Make a claim with TID

Need to make a claim? TID are one of the only travel insurance companies in Australia who have an online claims process. Simply head to How to Claim at TID to find out what receipts and paperwork you need to submit your claim. If you need help, you can contact our Customer Service Centre on 1300 843 843, email [email protected] or via social media. 

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Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Cash Passport in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984).

You should consider the Product Disclosure Statement for the relevant Cash Passport available at tid.cashpassport.com.au before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.

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