We take customer service seriously

At TID we take excellent customer service seriously, so seriously that we believe that no other travel insurance provider can offer a better customer service experience!

• We're here to provide helpful advice

  Even before you become a TID customer, you can discuss your travel insurance needs obligation-free with one of our highly trained in-house travel insurance customer contact specialists. No ‘hard sell’, just knowledgeable and responsive advice to ensure you fully understand how TID can help you travel safely.

  Just call 1300 843 843

• Experience our service for yourself

We understand that you have choices however if you’ve never before been a TID customer – try us first and experience the difference for yourself.

• Money-back guarantee

And should you change your mind or your travel plans, for whatever reason, you can cancel your policy and get a full refund – no questions asked, by contacting us within the 14 day cooling-off period (assuming you haven’t made a claim or started your trip)..

• Claims Service Commitment

If you have had to make a claim, we understand that it should be dealt with in a timely and responsive way. If you are dissatisfied with any aspect of the way in which your claim is being handled, we invite you to contact us directly so we can investigate.

But don't take our word for it: Read our Customer Travel Insurance Reviews