Making a claim with TID

Step 1

Check your policy

For all TID policies with Allianz purchased before Dec 16th 2011 please follow our old claim instructions. For all TID policies with Lloyd's purchased after Dec 15th 2011 please use the steps below.

Step 2

Getting your paperwork together

To settle your claim TID is going to need certain documents and evidence from your travels. The checklist will help you assemble the documents required and help you complete your claim so we suggest you get these together first.

Step 3

Download & complete a claim form

Please download a claim form.

In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can.

5 tips to better claims

• Make sure your writing is clear
• Make sure you sign the claims form
• Make sure you send us all of your supporting documents
• If in doubt, tell us more not less
• If posting your claim, take copies of everything and send it recorded delivery

Step 4

Send us your claim

Please check through your form thoroughly.

Send your completed claim form together with original supporting documents and keep a copy for your records. The fastest way to submit a claim is by email:

• Scan or photograph all pages of your claim form
• Scan or photograph all supporting documents
• Save these into a zip file named with your policy number (max file size 10Mb)
• Attach the zip file to an email with your policy number as the subject
• Email your claim to claims@tid.com.au

Alternatively, mail your documents to:
Travel Insurance Direct Claims
PO Box A975
Sydney
NSW 1235
Australia