Help & Emergencies

For all TID policies purchased after Dec 16th 2011

Worldwide 24/7 emergency assistance

+61 (2) 9234 3123

Alternatively, if you would like to call reverse charges, contact your local operator and ask to be connected to +44 20 7902 7995

For all TID policies before Dec 16th 2011

In an emergency please contact Allianz worldwide 24 hour assistance

+61 7 3305 7499

When you contact us

Provide as much of the following information as you can:
  • Your policy number.
  • A contact number for where you are now.
  • The nature of your problem.

If you are ill or injured we will need details of medical consultations you have had.

Get your quote

North America including Hawaii, South America, Central America, Middle East, Arctic & Antarctic Circles.
Europe and the African continent (North Africa, Southern Africa and Egypt)
United Kingdom and Asia (UK, Ireland, Asia, Japan and the Indian sub-continent).
Tonga, Samoa, Papua New Guinea, Tahiti, Christmas Island and Cocos (Keeling) Islands
New Zealand, Fiji, Norfolk Island and Bali
for travel within Australia only

Not sure which region to choose?

Covers you and your dependent children or grandchildren under the age of 21 at the date of policy issue who are travelling with you.

Covers you and your travel partner named in the Certificate of Insurance and your dependent children or grandchildren under the age of 21 at the date of policy issue who are travelling with you.

Image of Visa credit card, MasterCard and American Express credit card

If you are not a citizen of Australia or a permanent resident, click here

Select your travel region

Hints & Tips:

When making the region selection, choose the region where you will spend the majority of your trip and this will also cover you for all other areas you travel to.

For example, if you are spending 3 days in Singapore, 2 weeks in the UK and 4 weeks in Europe, select 'Europe' as your destination and you will be covered in Singapore and the UK also.

Travel Insurance Direct ® is a registered trademark of Travel Insurance Direct Pty Limited. Travel Insurance Direct ACN 121 659 470 AR 305589 is an Authorised Representative of Cerberus Special Risks Pty Ltd (Cerberus) ABN 81 115 932 173 AFS Licence No. 308461. This insurance is arranged and managed by Cerberus and underwritten by certain underwriters at Lloyd's. You should consider the Product Disclosure Statement before buying this product to ensure the product is right for you.