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Travel Insurance Direct - 100% Australian
Travel Insurance Direct is 100% Australian owned and operated with our head office and customer contact centre located in central Sydney. As Australia’s number one online travel insurance, we have the experience and understanding to help Australian's travel more safely.
Travel Insurance Direct also proudly supports a range of Australian charities through the Footprints Network, a great example of Australian innovation.
Listen to our customers
We like to believe we offer excellent service and great value, but don't take our word for it because our customers say it with more honesty and variety than we ever could. The following have either been sent to us directly or posted on Product Review or Travel Insurance Compared, independent review sites.Great prices, great policy coverage, easy claim process
We've conidered booking with other companies but have stayed with TID. Made one claim (they paid too little - I thought) and then they called me to go through the claim and I'd missed the 'hundred' figure - I thought I'd claimed $224 but had written $22. Once it was sorted they paid the remaining 202. Felt like a right fool! We recommend them to everyone.January 22nd, 2010
Best price, easy to use, can do from home.
Great insurance package - you can add on extra cover at little cost, eg. $25 more to waive excess. Highly recommended.
January 16th, 201
Simple to understand policy and has discounts for return customer.
The customer service I encountered when I made preliminary queries was very good and professional which cemented my trust in the company. I regularly recommend this to all I know, and none ever complained.
January 11th, 2010
Cheap, reliable and quick.
Cheap, reliable and quick. I unfortunalty got sick in bali an thank god i had tavel insurance, hospital for 6 days over $6700 USD - TID super helpful thanks marcus.
Well done TID - there are plenty of companies who could learn a lot from you in terms of customer service, product knowledge and quick processing times thanks heaps - especially thanks to Marcus (surname???) who was at the end of the phone helping me when i was in pain and sick.
December 24th, 2009
"Very confident in your service."
I just want to write in and thank the staf for helping me while I was overseas in Bali for one month durring October. This was the very first time I'd bought travel insurance on line and I was a little bit worried about purchasing something like this online. However on this trip was also the first time I actually used my travel insurance!
A week and a half into the holiday I got very bad food poisoning and was taken to hospital. The doctor made me ring my travel insurance from my sic bed and I was in a lot of pain and distress. However the staff who I spoke to over the phone from the case worker to the nurse were great! I was very upset over the phone and the ladies were so understanding even offering to ring my parents back home for me!
They even did a follow up call to my hotel a day or two latter to see if everything was ok and if I needed any more help. And even paid the bills as soon as they got the Indonesian doctors reports on my health!
I had a quick recovery after being ill for 4days and I thank you guys for that too because you took the worries of paying for my treatment off my hands so I didn't have to think about that..it was great to speak to a western nurse also on the phone :-)
I go back to Bali on the 30th December this year for another month and I feel very confident now about purchasing my travel insurance on line with you guys.
December 12th, 2009
"We have used TID before, many times"
It was also relatively easy to manage pre-existing health conditions without the expense and need for separate medical assessment by a doctor.October 26th, 2009
"Excellent service after an incident"
After a fall in Hungary, the service was faultless. The claim was paid promptly and in fullOctober 15th, 2009
"I had the need to claim and was looked after well when overseas"
Having spent a few days in hospital I had the peace of mind that the cover was in place and this was communicated to me in hospital.October 6th, 2009
"I can now relax knowing that I am protected"
After getting quotes from several travel insurance providers I was delighted to find a policy that would cover my age group and still be at a budget price. I can now relax knowing that I am protected for any losses if my holiday goes wrong.Sept 25th, 2009
"Paid my 1000 Euro accident excess no worries!!"
Real easy to use, and by far the cheapest for our age of 55. After being a bit concerned about insuring online, they paid no problems! why pay more elsewhere??Sept 10, 2009
“We would highly recommend Travel Insurance Direct”
We used the company couple times. This year we needed to claim on medical expenses, rang them , they advice us what need to do when we back home. Back to Australia, sent away all required paper work, few weeks later, money is in the bank. We will use Travel Insurance Direct again in the future. We would highly recommended Travel Insurance Direct to anyone needs travel insurance.August 14, 2009
“Great Company”
I would highly recommend to anyone who is travelling to use TID!!!!! It is a Great company!!! At a Fantastic Price!! Nothing online compares to Value for money!!August 13, 2009
"I needed efficient & effective advice & service"
I found the service better than excellent. I had experience with some other companies which made one jump through hoops !! As a very busy business person I needed efficient & effective advice & service. I received that and more ....Thank youAnne, September 29
"Very affordable for a family"
Keep it up - you are the best around for my situation among all your competitors. Very affordable for a family and meet our needsBen, September 28, 2009
"Will be using TID again"
Totally excellent service all around. Will be using TID again in DecemberPam, September 27, 2009
"Cheaper than Flight Centre"
It's great to be able to shop around find a policy that covers the same as what is was going to get through Flight Center at nearly half the price. Well done.Drynene, September 23, 2009
"Service and friendliness was outstanding"
I have no suggestions about how you might improve your service because I have just been helped by the most wonderful person when I rang up to get some information. There would be nothing that I could add - service and friendliness was OUTSTANDING.Maureen, September 22
“Great web site”
Use you every time I travel overseas - great web site and trusted brand - all that I need!Trevor VIC Aug 18, 2009
“Value for money”
I was recommended by a someone on the Australian Frequent Flyer forum and I'm glad he did. Value for money indeed!Aug 15, 2009
“Simple and easy”
This is the first time we have travelled and you don't have to improve because the customer service guy was very helpful and doing the policy online was very simple and easy.Aug 12, 2009
“TID every time”
I pick your cover every time I travel.Lucy, NSW July 28, 2009
“Fantastic”
This is the second time i've used your service and it was based on the first time - your customer service and ease of use is fantastic. You are now my preferred travel insurer and i have no hesitation in recommending you to others. Thank You!Elini, VIC July 15, 2009
“Best by a country mile”
Your insurance website is the best by a country mile!! So quick and easy to do. I recommend you to my family and friends before they travel and you always save them between $30 - $100 on their insurance. Keep up the good work and service guys! :)Claudia July 10,2009
“Telephone assistance is extremely helpful”
Website is easy to navigate and follow, is fast and delivers what it promises. Your telephone assistance is extremely helpful, and having made a claim in the past, your Claims Helpline is amazing - very comforting support, rapid, minimal fuss payout and all round reliability!Julia, NSW July 7, 2009
"Unbeatable price and service"
I have booked our whole group with TID which should be ranked 10/10 for satisfaction.
Tim, June 10 2009
"Highly recommend them"
I travel a lot for work and like to take some time out after the job and explore the area. Most Insurer's won't insure you if you're already overseas but TID but TID does and their policy is better than most.
Sara, June 9 2009
"Value for money at half the cost!"
In this day and age when customer service is sadly lacking, TID excels in A1 customer service. From getting a quote online to making a personal call to query whether I'd be covered for swine flu if something happened to me overseas - their service is hard to beat. Within second a staff member had emailed me details related to their policy on swine flu, which was fair & hard to beat.
Gillian, June 4 2009
"Will definitely use again"
I booked my cover in under 3 minutes and was made fully aware of what my insurance covered me for. I especially like how Travel Insurance Direct gave me all the emergency numbers for the different countries I was visiting.
Frances, May 31st 2009
"What great value"
I bought $4,000 additional cover for my photographic equipment and the entire policy still cost me LESS THAN HALF of what Flight Centre's nominated insurer (Vero/Covermore) was going to charge for a policy without the extra camera cover. I'd definitely recommend TID.
Nick, May 29th 2009
"I recommend them to all my family"
Very good company I have and will recommend them to all my family. I had to claim last time I travelled and this company made it very easy for me and paid up with no hassles.
Joe, May 25th 2009
"Great value cover!"
We searched the internet for weeks looking for the best deal for our family holiday to Bali. We looked at Travel Insurance Direct first but thought we should look around before committing but then ended right back at Travel Insurance Direct after exhausting many many other options. Its great value!!
Sarah, May 7th 2009
"Half the price & double in value"
We have used travel insurance direct before and they are almost half the price and double the value. They are also underwritten by Allianz, which means they are actually going to be there when you need them.
Gosia, Apr 13th 2009
"I recommend TID"
I have worked in the travel industry as a senior executive for a number of years and travelled extensively using policies from related insurance groups. I would recommend TID as the best I have used personally and professionally and would recommend it to individuals and companies alike.
Sandy, Apr 7th 2009
"Absolutely amazing when things went horribly wrong"
An insurance policy can be cheap, but if they desert you when you really need them then price is irrelevant. TID does both - they are very cost competitive and when my son's friend needed surgery in Thailand after a vehicle accident and needed to be flown to Australia ASAP, TID were absolutely brilliant. They provided an interpreter who could understand what the Doctors were saying and got all the travelling party home as quickly as possibly. I cannot recommend them highly highly enough - great price, but most of all, delivered the best service when we absolutely needed it!
Carol, Feb 19th 2009
"Best cover you can get!"
Everyone should buy through TID and I recommend it to all friends and relatives every time they travel and have just bought insurance for my year long travel through TDI. Best insurance cover you can get!
Stewart, Jan 27th 2009
"I have used TID over 10 times"
Overall: I have used travel insurance direct for myself and my sons in all 10 times over the last three years. It always beats the rest in price and ease to book. When we needed to make a claim the customer service was excellent. Would highly recomment travel insurance direct to family, friends and anyone.
Pat, Jan 7th 2009
"Highly recommended"
Highly recommended for their price (much cheaper than a travel agent) and their speedy email response to my questions. I have used TID before and will do so again. I also love the inclusive realistic laptop cover rather than having to pay an extra premium.
Jo| Jan 23rd 2009
"Highly recommended"
We have used Travel Insurance Direct on previous occassions and on our last trip to the USA Ann was Hospitalised and we had to make a claim. The response was very careing and sympathetic to our needs even making follow up calls to see if she was recovering up to a month after returning.
Chris & Ann, Jan 20th 2009
"Cheapest and easiest"
I spent hours researching travel insurance as I'm also travelling later on in the year and I found TID the cheapest and easiest.
Wilma, Dec 30, 2008
"So easy and quick"
I received quotes from multiple companies all which were up to $100AUD above Travel Insurance Directs quote and the amounts you are covered for are fantastic!
Joel, Dec 23, 2008
"A reliable insurer"
Very easy to book and best prices available. Underwritten by a reliable insurer.
Jess, Dec 19, 2008
"Unbeatable"
Unbeatable price and service. Have booked the whole group with TID! Should be ranked in the 90s for satisfaction score.
Terrie, Dec 16, 2008
"Good value"
easy to use web site, which is great when you aren't of the computer generation! plus the price and what you get was very good value.
Carole, Dec 15, 2008
"TID is great!!!"
We used TID for a road trip in WA, they have the best cover for rental cars. The claims process was simple and efficient. Customer service were helpful and friendly. Just booked with TID again for a USA trip. The best price and service around.
Michelle, Dec 9, 2008
"I'm using them again"
TID is easy to use on the net and on the phone it is just as good. Had no problems with a claim that I made after a trip to Europe in early 2008. It was processed relatively quickly and after filling out a short form, no further questions were asked. I'm using them again for my upcoming travel.
Josh, Dec 8, 2008
"So easy"
Very easy web site and quick to answer phone queries to clarity points in the policy wording.
Amanda, Dec 8, 2008
"You won't find better"
I have travelled a few times and you will not find better. Even travel agents will tell you that! TID are quick, easy and their customer service is excellent they always follow up.
Eliza, Dec 4, 2008
"Why would you go anywhere else?"
Why would you go anywhere else for travel insurance. You won't get better than TID. Keep up the great work. See you next year.
Kerri, Nov 21, 2008
"Even better this time"
TID was great last time, and even better this time, after comparing prices with 3 or so other companies..I will continue to use and recommend them.
Kerry, Nov 20, 2008
"Low cost compared to others"
I have been looking for quite a while and when I found travel insurance direct, I booked right away. It has everything I need and more for a very low cost compared to other insurers.
Melissa, Nov 18, 2008
"You won't do better"
TID offer great travel policies at really affordable prices. I have used them a number of times and am really happy to recommend them to anyone. You won't do better.
Dianne, Nov 17, 2008
"Very convenient"
A very convenient internet service and well known underwriters. Good personal customer service, speed, value for money and peace of mind.
Margaret, Oct 27, 2008
"Most cost effective"
As travellers making single trips to the UK to catch up with family, my wife and I have found TID to be the most cost effective and easiest to use online.
Roy, Oct 18, 2008
"Super easy"
From the very start I found TID great. Their web site is super easy to use and they offer the most comprehensive cover at a price which was the lowest I have found compared to both Travel Agents and other online insurers. I have called a few times and found the staff very helpful and received a reply to my emails within 24 hours.
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Kade, Oct 17, 2008
"So easy"
TID covered us for all the things previously quoted for at half the cost!!! So easy online too.
Cath, Sept 30, 2008
"I can not recommend TID highly enough"
How often do we take out insurance and hope that we never have to use it? Well the last time I travelled I became very ill. Travelling on my own, a long way from home and loved ones, and there I was, too ill to really be concerned about anything. Raced off by ambulance, fortunately in a country that did speak english, but still on my own. So when I returned home you can imagine the last thing I needed was to have anymore bad memories from my so called "holiday". Anyway back to the point, I downloaded all of the paperwork off the net, visited my doctor and sent in the required receipts. Well within a week I had had notification of my application being received and in another four weeks I had my reimbursement in the bank. Thank you I can not recommend TID highly enough. I will always use them when travelling in the future.
Tracey, Sept 11, 2008
"Good value"
Searched the web originally and came across Travel Insurance Direct. Have now used them for three overseas trips. Easy to use website and very good value for money.
Danny, Sept 2, 2008
"Recommended by a friend"
I was recommended by a friend and so far very happy with the service; so easy to use.
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Belinda, Sept 1, 2008
"Best price"
Fantastic site; easy to use, presented in plain English and the best price I could find. I also liked that they provide you with an option of making a small donation to a worthy cause - a simple way to make a small difference.
Kb, Aug 26, 2008
"Easy & reliable"
I found TID a very easy and reliable site to use. I feel I got value for money and the appropriate coverage.I will certainly be using this company again next time I travel.
Christine, Aug 21, 2008
"Excellent customer service"
Excellent value for money. Great customer service and prompt response.
Alexandru, Aug 8, 2008
"I saved about 65% on travel insurance quoted by Flight Centre"
Last time we travelled I made several quote comparisons and TID was best value for money and very helpful when we had to make a claim. This time we were quoted by Flight Centre and after just about choking on the quote went straight to TID and saved about 65% on comparable cover.
James, Aug 7, 2008
"Such value"
I found the site so welcoming, and the price such value that I did not need to look elsewhere for another quote. It is reassuring to know that there is a global name like Allianz behind the cover you are buying. The transaction was simple and fast, and instructions very clear.
Rob, Aug 3, 2008
"Referred by our neighbours"
Referred to TID by our neighbours as no 1 in travel insurance. Took out insurance April this year, for a short trip, and it was such a good deal I came back again for a bigger trip.
Roslyn, July 25, 2008
"Very clear"
Understanding the benefits of insurance is very tricky but the conditions with TID are set out very clearly and offer very good value for money giving peace of mind.
Leendert, July 8, 2008
"Pleasantly surprised"
Good website, quick and easy to arrange coverage. Good price, pleasantly surprised by their response to our claim!
Sue, July 7, 2008
"Referred to me by a friend"
After TID was referred to me by a friend, that and the fact that I also travel regularly for work; coverage with TID allows me worry free travel; to concentrate on both business trips and also holidays. Well done TID.
Sandra, July 5, 2008
"10 out of 10"
I have used TID on every trip. They helped me in 2005 when I had emergency surgery with my gall bladder in Greece. They were efficient, reliable and called me constantly to see how I was recovering while in Greece. The claim was handled quickly with no problems. I recommend them to anyone who is travelling overseas. A 10/10 from me!
Kathy, June 27, 2008
"good cover for laptops"
$4000 limit for laptops a winner. Easy to use website. Friendly professional help when I called. Underwritten by Allianz inspired confidence.
larryoien, 21 June 2008
"A name you can trust"
Excellent Insurer. Name you can trust!
Jemma Evans, June 4 2008
"My claim handled swiftly
Members of my family have been using TID for a number of years now. The benefits and price combined with the user friendly website were our initial reasons for choosing TID over several other companies we'd compared. The proof of the pudding, however, came recently when we had our first claim. It was handled efficiently and swiftly to our utmost satisfaction.
Jillian, 8 June 2008
"I can trust Allianz"
We always use Travel Insurance Direct and have recommended it to a number of our friends who also now use it. Although we've never had to make a claim we have peace of mind when travelling and trust in Allianz who we have dealt with for other domestic insurance claims. Thank- you Travel Insurance Direct.
Vicki, 10 June 2008
"questions answered in plain English"
The navigation through Travel Insurance Direct was a breeze and all the common questions were available at a click of a button. It was reasuring to have my question answered in plain english. Thank you.
Alan, May 17, 2008
"Straight through to customer service"
To my surprise when I rang customer service I got straight through. They were extremely helpful and able to answer all questions. I then proceeded to use the website to apply for my insurance which was easy to use and very quick. Thanks TID!!
Renae, May 20, 2008
"My claim got paid quickly"
I made a claim last year and it got paid with no problem at all - all of it within 10 working days. They provide peace of mind and that's what I'm looking for in an insurance company.
McLachlan, May 13th, 2008
"50% cheaper than travel agents!"
So many times I've compared TID's offering with what my travel agent recommends. But TID is always 50% cheaper - and the limits are often higher than the competitors' products. I think I can stop wasting my time comparing
Pogie, May 7, 2008
"best value for bargain hunters"
As an avid bargain hunter, TID provided the best value, and such an easy process to purchase - the forms were filled out in minutes, and the transaction was instant.
Brodie, March 4, 2008
"Very easy to understand"
Unlike many other travel insurance websites your site is VERY clear, VERY easy to understand, fast,and gets straight to the point without all the crazy stuff other travel insurance web sites demand to know, this is the 3rd time I have used this site within 3 months and I always feel comfortable with a big name insurance company backing my travel insurance.
Grahame Taylor, March 29, 2008
"Will recommend to friends"
We have used TID on several occasions either for us or our children when we have travelled overseas and we have found them to be great value for money and the policies easy to understand. I especially like the fact you offer the $2 donation, that is a great idea!! We have recommnded TID to all our friends and family who are travelling overseas, and we will continue to use them in the future.
Sue, March 17, 2008
"Well informed customer service"
I had questions about my daughters' pre-existing condition and found the customer service people exceptionally well informed helpful and friendly.
Julie, February 26, 2008
"They took care of my accident"
TID are great!! on a recent trip away we had a little accident in our rental vehicle, and they took care of it with out any stress at all! Thanks for the Great service!
David Luckman, March 6, 2008
"Peace of mind with Allianz"
I used TID for the first time in 2006 after doing a lot of research on other sites. TID is the most competitive, easy to use web site and the policy is explained in wording that I understand and has no "jargon". It offers peace of mind and value for money as well as being underwritten by Allianz (a name to be trusted). I have not used any other insurers since - if I find a good thing, I stick to it!
Tracie, March 3, 2008
"I have bookmarked TID"
Have never purchased travel insurance in this way before. Beginning the research process was daunting until I found Travel Direct. Best price by far, easiest, most comprehensive site to use and fast. Have bookmarked this site for future use.
Majdo, March 13th, 2008
"TID saved me money"
We have used TID before because it is just so easy and cheap. My Mum is off to NZ and had been quoted over $180 from other companies because of her age. She didn't believe I could get it cheaper, but in literally 2 minutes I had printed out her Certificate of Insurance for a total price of $111.00! She was so happy and said the money she had saved would buy her lots of cups of tea on her NZ adventure! Thanks so much.
Tina, February 6, 2008
"Will definitely use again!"
Great price compared to others, very easy to use and quick checkout system. Offers great value and extra cover is easily available. Good to see a small donation going somewhere.
Ben & Sarah, February 14, 2008
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Travel Insurance Direct ® is a registered trademark of Travel Insurance Direct Pty Limited. Travel Insurance Direct Pty Ltd ACN 121 659 470 AR 305589 is an authorised representative of ETI Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Mondial Assistance. Travel Insurance is arranged and managed by Mondial Assistance and is issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence 234708. You should consider the Product Disclosure Statement before buying this product, available from us, to ensure the product is right for you.