Travel Insurance Direct is 100% Australian owned and operated with our head office and customer contact centre located in central Sydney. As Australia’s number one online travel insurance, we have the experience and understanding to help Australian's travel more safely.
Travel Insurance Direct also proudly supports a range of Australian charities through the Footprints Network, a great example of Australian innovation.
We have compared it to other companies and against what we have paid in the past and it was over 60% cheaper then other policies but also covered more!
Aug 16, 2010
I like the descriptions they give of each item making it east to understand what is covered
Aug 15, 2010
Great service. Everything was easily explained when I phoned for assistance. I would certainly recommend you to family and friends
Aug 12, 2010
I have been very happy with your service in the year and a bit I have been using the product. Im lucky enough to have had no need to make a claim in that time. I must say that I believe you have the best policy on the market for someone such as myself who travels a lot on business.
Thank you for taking the time to write to me - its always great to see the
general manager taking the time to connect with customers.
July 6, 2010
My sister in law as a travel agent couldn't find an equivalent policy at the same or cheaper price, even with her trade discount. Brilliant!
June 17, 2010
KISS principle in action. Clear information and quick to complete.Good options. Confidence in the company (Allianz) allows us to enjoy the holiday, knowing if anything goes wrong, help will be close at hand.
May 13, 2010
Easy to use, cheap in comparison & easy to claim. The staff were friendly, helpful & quick to respond and my claim was honoured.
May 9, 2010
I would like to thank you and your professional team for all your service and commitments. I am blown away at the level of service I received right from the very first phone call I made enquiring about the product.
The experience is extremely refreshing and I will use
your services for all my trips. Outstanding quality.
June 1st, 2010
On arrival in Japan I was concerned about a serious eye infection and after several days when it seemed to be getting worse, I needed to see an eye specialist.
Language was a problem as the doctor in Kyoto spoke no english so I decided to phone Travel Insurance Direct on the number provided by them, seeking guidance.
The staff were kind, caring and helpfull far beyond my expectations. The following day they phoned me again with a nurse who gave me advice and directions. Being in a foreign country it was comforting and reassuring hearing from someone from home. I continued on with confidence to enjoy a wonderful trip.
May 5, 2010
“Service excellent both on computer and phone assistance. Would thoroughly recommend you to all my family and friends.”
“ I love your service which is why I have used it for multiple trips. It covers everything I look for when travelling, has an easy to navigate site with no complicated bits like many other insurance sites. I recommend this service to everyone I know who is about to start travelling and will continue to use this service myself :-) keep up the great work .”
“I looked at a variety of policies and chose your company. I didn't find a great deal of difference between you and other major companies. However, what made me choose your company is that a friend was happy with your service when she had to make a claim for replacement of broken luggage; she said you were cooperative, easy to deal with and treated her as a human being (not someone who was trying to 'get something for nothing'.)”
“Your website is fantastic. We found cheaper deals but chose you because the site was so easy to understand and navigate. Thanks!”
“I love your site and use it all the time, we try and travel twice a year. I also strongly recommend all friends and family to get a quote from you and let them know we are more than satisfied with your company.”
“I was impressed with the automated pre and post travel email contact of bon voyage and welcome home. I simple thing which I have not experienced with other travel insurance companies. The next time discount code is also a good marketing tool for return custom.”
We travel overseas a couple of times a year, if not more, and have been using your travel insurance for many years.We have always found your prices very reasonable and so don't even bother to check with other companies now.
When we book our air fare then we just automatically book with you guys for the insurance. Thankfully we have never had to make a claim, but we did ring up one day when we wanted to extend our overseas trip and had already paid the travel insurance. I spoke to a very nice young man that was very friendly and helpful....and were pleasantly surprised to find that we didn't have to pay any more!!
We like the friendly email we get from Travel Insurance Direct when we get home, it's a nice friendly touch. We will continue to use your travel insurance and we do recommend you to friends and people we meet on our travels. We hope we never have to make a claim from you, but we are confident that should we need to call you when overseas, we would get the professional and friendly service that we have always had from you.
Thank you for making us feel safe.Keep up the good work!
April 10, 2010.
Thank you very much for your follow up email in regard to claims from our recent travel experience. No claims will be made.
Ten out of ten for service from TID! Phone staff were very very friendly, polite and informative when I had to call in and make a small adjustment to our policy, and the follow up email is most appreciated as well.
We will be definitely returning in the future and also recommending TID to friends and family for travel insurance needs.
Thank you & keep up the excellent work.
April 8th, 2010
Many thanks, you made my day. Your insurance company should have THE GLOBAL BEST SERVICE AWARD.
I travel frequently and I am always amazed about how bad ALL services are around the globe, AND IT DOES NO MATTER WHERE I GO, IT IS going from BAD TO WORSE EVERY YEAR. Once again, many thanks and best wishes for your excellent service.I know what a good service is and yours is the one.
April 7th, 2010
Thank you for asking, yes we did have a great time in Thailand and Malaysia visiting family.
And as always TID have been extremely professional, courteous and appear to be down right caring, both when purchasing the policy and on our return from holiday.
We have again utilised your services to purchase a policy to cover our travels to Malaysia in July 2010 to play golf. Many thanks for your follow up. Hope the Easter break was enjoyable.
April 6th, 2010
Thankyou for your email...we always use your company as we had an icident
about 5 years back where we had to make a claim and were thrilled with the
response and help we received from your company. We travel frequently and
always use your service and also recommend it to all our friends.
March 30th, 2010
hi - wanted to say we are happy with the service your company gave us and the care they took when we did fall ill and contacted your emergency help line. A nurse talked to us about our health and treatment we got and that was really reassuring.
Plus when we got home our claim was processed very fast.
April 1st 2010
Your follow up and promotion deals are excellent. Thank you. I will
definitely be taking out insurance with this company again on my next trip.
March 27th, 2010
Fortunately, I've not needed to make a claim, but just for some feedback, I'd like to say that I always find using the TID website very easy and I love your links with the Footprints Network.
When comparing quotes and benefits with other insurance companies, TID has always come out on top.
If I do have to make a claim in the future, I feel confident that the level
of service TID will provide will make a claim easier to deal with.
March 26th, 2010
We've conidered booking with other companies but have stayed with TID. Made one claim (they paid too little - I thought) and then they called me to go through the claim and I'd missed the 'hundred' figure - I thought I'd claimed $224 but had written $22. Once it was sorted they paid the remaining 202. Felt like a right fool! We recommend them to everyone.
January 22nd, 2010
Cheap, reliable and quick. I unfortunalty got sick in bali an thank god i had tavel insurance, hospital for 6 days over $6700 USD - TID super helpful thanks marcus.
Well done TID - there are plenty of companies who could learn a lot from you in terms of customer service, product knowledge and quick processing times thanks heaps - especially thanks to Marcus (surname???) who was at the end of the phone helping me when i was in pain and sick.
December 24th, 2009
I just want to write in and thank the staf for helping me while I was overseas in Bali for one month durring October. This was the very first time I'd bought travel insurance on line and I was a little bit worried about purchasing something like this online. However on this trip was also the first time I actually used my travel insurance!
A week and a half into the holiday I got very bad food poisoning and was taken to hospital. The doctor made me ring my travel insurance from my sic bed and I was in a lot of pain and distress. However the staff who I spoke to over the phone from the case worker to the nurse were great! I was very upset over the phone and the ladies were so understanding even offering to ring my parents back home for me!
They even did a follow up call to my hotel a day or two latter to see if everything was ok and if I needed any more help. And even paid the bills as soon as they got the Indonesian doctors reports on my health!
I had a quick recovery after being ill for 4days and I thank you guys for that too because you took the worries of paying for my treatment off my hands so I didn't have to think about that..it was great to speak to a western nurse also on the phone :-)
I go back to Bali on the 30th December this year for another month and I feel very confident now about purchasing my travel insurance on line with you guys.
December 12th, 2009
Having spent a few days in hospital I had the peace of mind that the cover was in place and this was communicated to me in hospital.
October 6th, 2009
Real easy to use, and by far the cheapest for our age of 55. After being a bit concerned about insuring online, they paid no problems! why pay more elsewhere??
Sept 10, 2009
I have booked our whole group with TID which should be ranked 10/10 for satisfaction.
Tim, June 10 2009
I travel a lot for work and like to take some time out after the job and explore the area. Most Insurer's won't insure you if you're already overseas but TID but TID does and their policy is better than most.
Sara, June 9 2009
In this day and age when customer service is sadly lacking, TID excels in A1 customer service. From getting a quote online to making a personal call to query whether I'd be covered for swine flu if something happened to me overseas - their service is hard to beat. Within second a staff member had emailed me details related to their policy on swine flu, which was fair & hard to beat.
Gillian, June 4 2009
I booked my cover in under 3 minutes and was made fully aware of what my insurance covered me for. I especially like how Travel Insurance Direct gave me all the emergency numbers for the different countries I was visiting.
Frances, May 31st 2009
I bought $4,000 additional cover for my photographic equipment and the entire policy still cost me LESS THAN HALF of what Flight Centre's nominated insurer (Vero/Covermore) was going to charge for a policy without the extra camera cover. I'd definitely recommend TID.
Nick, May 29th 2009
Very good company I have and will recommend them to all my family. I had to claim last time I travelled and this company made it very easy for me and paid up with no hassles.
Joe, May 25th 2009
We searched the internet for weeks looking for the best deal for our family holiday to Bali. We looked at Travel Insurance Direct first but thought we should look around before committing but then ended right back at Travel Insurance Direct after exhausting many many other options. Its great value!!
Sarah, May 7th 2009
We have used travel insurance direct before and they are almost half the price and double the value. They are also underwritten by Allianz, which means they are actually going to be there when you need them.
Gosia, Apr 13th 2009
I have worked in the travel industry as a senior executive for a number of years and travelled extensively using policies from related insurance groups. I would recommend TID as the best I have used personally and professionally and would recommend it to individuals and companies alike.
Sandy, Apr 7th 2009
An insurance policy can be cheap, but if they desert you when you really need them then price is irrelevant. TID does both - they are very cost competitive and when my son's friend needed surgery in Thailand after a vehicle accident and needed to be flown to Australia ASAP, TID were absolutely brilliant. They provided an interpreter who could understand what the Doctors were saying and got all the travelling party home as quickly as possibly. I cannot recommend them highly highly enough - great price, but most of all, delivered the best service when we absolutely needed it!
Carol, Feb 19th 2009
Everyone should buy through TID and I recommend it to all friends and relatives every time they travel and have just bought insurance for my year long travel through TDI. Best insurance cover you can get!
Stewart, Jan 27th 2009
Overall: I have used travel insurance direct for myself and my sons in all 10 times over the last three years. It always beats the rest in price and ease to book. When we needed to make a claim the customer service was excellent. Would highly recomment travel insurance direct to family, friends and anyone.
Pat, Jan 7th 2009
Highly recommended for their price (much cheaper than a travel agent) and their speedy email response to my questions. I have used TID before and will do so again. I also love the inclusive realistic laptop cover rather than having to pay an extra premium.
Jo| Jan 23rd 2009
We have used Travel Insurance Direct on previous occassions and on our last trip to the USA Ann was Hospitalised and we had to make a claim. The response was very careing and sympathetic to our needs even making follow up calls to see if she was recovering up to a month after returning.
Chris & Ann, Jan 20th 2009
I spent hours researching travel insurance as I'm also travelling later on in the year and I found TID the cheapest and easiest.
Wilma, Dec 30, 2008
I received quotes from multiple companies all which were up to $100AUD above Travel Insurance Directs quote and the amounts you are covered for are fantastic!
Joel, Dec 23, 2008
Very easy to book and best prices available. Underwritten by a reliable insurer.
Jess, Dec 19, 2008
Unbeatable price and service. Have booked the whole group with TID! Should be ranked in the 90s for satisfaction score.
Terrie, Dec 16, 2008
easy to use web site, which is great when you aren't of the computer generation! plus the price and what you get was very good value.
Carole, Dec 15, 2008
We used TID for a road trip in WA, they have the best cover for rental cars. The claims process was simple and efficient. Customer service were helpful and friendly. Just booked with TID again for a USA trip. The best price and service around.
Michelle, Dec 9, 2008
TID is easy to use on the net and on the phone it is just as good. Had no problems with a claim that I made after a trip to Europe in early 2008. It was processed relatively quickly and after filling out a short form, no further questions were asked. I'm using them again for my upcoming travel.
Josh, Dec 8, 2008
Very easy web site and quick to answer phone queries to clarity points in the policy wording.
Amanda, Dec 8, 2008
I have travelled a few times and you will not find better. Even travel agents will tell you that! TID are quick, easy and their customer service is excellent they always follow up.
Eliza, Dec 4, 2008
Why would you go anywhere else for travel insurance. You won't get better than TID. Keep up the great work. See you next year.
Kerri, Nov 21, 2008
TID was great last time, and even better this time, after comparing prices with 3 or so other companies..I will continue to use and recommend them.
Kerry, Nov 20, 2008
I have been looking for quite a while and when I found travel insurance direct, I booked right away. It has everything I need and more for a very low cost compared to other insurers.
Melissa, Nov 18, 2008
TID offer great travel policies at really affordable prices. I have used them a number of times and am really happy to recommend them to anyone. You won't do better.
Dianne, Nov 17, 2008
A very convenient internet service and well known underwriters. Good personal customer service, speed, value for money and peace of mind.
Margaret, Oct 27, 2008
As travellers making single trips to the UK to catch up with family, my wife and I have found TID to be the most cost effective and easiest to use online.
Roy, Oct 18, 2008
From the very start I found TID great. Their web site is super easy to use and they offer the most comprehensive cover at a price which was the lowest I have found compared to both Travel Agents and other online insurers. I have called a few times and found the staff very helpful and received a reply to my emails within 24 hours.
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Kade, Oct 17, 2008
TID covered us for all the things previously quoted for at half the cost!!! So easy online too.
Cath, Sept 30, 2008
How often do we take out insurance and hope that we never have to use it? Well the last time I travelled I became very ill. Travelling on my own, a long way from home and loved ones, and there I was, too ill to really be concerned about anything. Raced off by ambulance, fortunately in a country that did speak english, but still on my own. So when I returned home you can imagine the last thing I needed was to have anymore bad memories from my so called "holiday". Anyway back to the point, I downloaded all of the paperwork off the net, visited my doctor and sent in the required receipts. Well within a week I had had notification of my application being received and in another four weeks I had my reimbursement in the bank. Thank you I can not recommend TID highly enough. I will always use them when travelling in the future.
Tracey, Sept 11, 2008
Searched the web originally and came across Travel Insurance Direct. Have now used them for three overseas trips. Easy to use website and very good value for money.
Danny, Sept 2, 2008
I was recommended by a friend and so far very happy with the service; so easy to use.
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Belinda, Sept 1, 2008
Fantastic site; easy to use, presented in plain English and the best price I could find. I also liked that they provide you with an option of making a small donation to a worthy cause - a simple way to make a small difference.
Kb, Aug 26, 2008
I found TID a very easy and reliable site to use. I feel I got value for money and the appropriate coverage.I will certainly be using this company again next time I travel.
Christine, Aug 21, 2008
Excellent value for money. Great customer service and prompt response.
Alexandru, Aug 8, 2008
Last time we travelled I made several quote comparisons and TID was best value for money and very helpful when we had to make a claim. This time we were quoted by Flight Centre and after just about choking on the quote went straight to TID and saved about 65% on comparable cover.
James, Aug 7, 2008
I found the site so welcoming, and the price such value that I did not need to look elsewhere for another quote. It is reassuring to know that there is a global name like Allianz behind the cover you are buying. The transaction was simple and fast, and instructions very clear.
Rob, Aug 3, 2008
Referred to TID by our neighbours as no 1 in travel insurance. Took out insurance April this year, for a short trip, and it was such a good deal I came back again for a bigger trip.
Roslyn, July 25, 2008
Understanding the benefits of insurance is very tricky but the conditions with TID are set out very clearly and offer very good value for money giving peace of mind.
Leendert, July 8, 2008
Good website, quick and easy to arrange coverage. Good price, pleasantly surprised by their response to our claim!
Sue, July 7, 2008
After TID was referred to me by a friend, that and the fact that I also travel regularly for work; coverage with TID allows me worry free travel; to concentrate on both business trips and also holidays. Well done TID.
Sandra, July 5, 2008
I have used TID on every trip. They helped me in 2005 when I had emergency surgery with my gall bladder in Greece. They were efficient, reliable and called me constantly to see how I was recovering while in Greece. The claim was handled quickly with no problems. I recommend them to anyone who is travelling overseas. A 10/10 from me!
Kathy, June 27, 2008
$4000 limit for laptops a winner. Easy to use website. Friendly professional help when I called. Underwritten by Allianz inspired confidence.
larryoien, 21 June 2008
Excellent Insurer. Name you can trust!
Jemma Evans, June 4 2008
Members of my family have been using TID for a number of years now. The benefits and price combined with the user friendly website were our initial reasons for choosing TID over several other companies we'd compared. The proof of the pudding, however, came recently when we had our first claim. It was handled efficiently and swiftly to our utmost satisfaction.
Jillian, 8 June 2008
We always use Travel Insurance Direct and have recommended it to a number of our friends who also now use it. Although we've never had to make a claim we have peace of mind when travelling and trust in Allianz who we have dealt with for other domestic insurance claims. Thank- you Travel Insurance Direct.
Vicki, 10 June 2008
The navigation through Travel Insurance Direct was a breeze and all the common questions were available at a click of a button. It was reasuring to have my question answered in plain english. Thank you.
Alan, May 17, 2008
To my surprise when I rang customer service I got straight through. They were extremely helpful and able to answer all questions. I then proceeded to use the website to apply for my insurance which was easy to use and very quick. Thanks TID!!
Renae, May 20, 2008
I made a claim last year and it got paid with no problem at all - all of it within 10 working days. They provide peace of mind and that's what I'm looking for in an insurance company.
McLachlan, May 13th, 2008
So many times I've compared TID's offering with what my travel agent recommends. But TID is always 50% cheaper - and the limits are often higher than the competitors' products. I think I can stop wasting my time comparing
Pogie, May 7, 2008
As an avid bargain hunter, TID provided the best value, and such an easy process to purchase - the forms were filled out in minutes, and the transaction was instant.
Brodie, March 4, 2008
Unlike many other travel insurance websites your site is VERY clear, VERY easy to understand, fast,and gets straight to the point without all the crazy stuff other travel insurance web sites demand to know, this is the 3rd time I have used this site within 3 months and I always feel comfortable with a big name insurance company backing my travel insurance.
Grahame Taylor, March 29, 2008
We have used TID on several occasions either for us or our children when we have travelled overseas and we have found them to be great value for money and the policies easy to understand. I especially like the fact you offer the $2 donation, that is a great idea!! We have recommnded TID to all our friends and family who are travelling overseas, and we will continue to use them in the future.
Sue, March 17, 2008
I had questions about my daughters' pre-existing condition and found the customer service people exceptionally well informed helpful and friendly.
Julie, February 26, 2008
TID are great!! on a recent trip away we had a little accident in our rental vehicle, and they took care of it with out any stress at all! Thanks for the Great service!
David Luckman, March 6, 2008
I used TID for the first time in 2006 after doing a lot of research on other sites. TID is the most competitive, easy to use web site and the policy is explained in wording that I understand and has no "jargon". It offers peace of mind and value for money as well as being underwritten by Allianz (a name to be trusted). I have not used any other insurers since - if I find a good thing, I stick to it!
Tracie, March 3, 2008
Have never purchased travel insurance in this way before. Beginning the research process was daunting until I found Travel Direct. Best price by far, easiest, most comprehensive site to use and fast. Have bookmarked this site for future use.
Majdo, March 13th, 2008
We have used TID before because it is just so easy and cheap. My Mum is off to NZ and had been quoted over $180 from other companies because of her age. She didn't believe I could get it cheaper, but in literally 2 minutes I had printed out her Certificate of Insurance for a total price of $111.00! She was so happy and said the money she had saved would buy her lots of cups of tea on her NZ adventure! Thanks so much.
Tina, February 6, 2008
Great price compared to others, very easy to use and quick checkout system. Offers great value and extra cover is easily available. Good to see a small donation going somewhere.
Ben & Sarah, February 14, 2008
Travel Insurance Direct ® is a registered trademark of Travel Insurance Direct Pty Limited. Travel Insurance Direct Pty Ltd ACN 121 659 470 AR 305589 is an authorised representative of ETI Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Mondial Assistance. Travel Insurance is arranged and managed by Mondial Assistance and is issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence 234708. You should consider the Product Disclosure Statement before buying this product, available from us, to ensure the product is right for you.